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Team Manager

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

Broking Fiduciary Operations

  • Responsible for the day to day backend processing operations of Broking team in the Shared Services, with specific focus on Invoice to Cash processes.
  • Ensure a value-added experience to related operating companies (internal stakeholders) by partnering and influencing them on business and day to day operational processes and expectations.

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Shared Services Operations Office :

Team Manager - Broking Fiduciary Operations (Supporting Hong Kong)

What can you expect?

  • Be a part of a regional operational shared service center
  • Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

  • Career Development and Training Opportunities
  • Explore opportunities to work on regional and global projects
  • Conducive Smart Office work environment

We will count on you to:

  • Manages resource planning, monitors workflows, oversees day-to-day operational activities in and not limited to: Invoice to Cash processes such as, invoicing, billing, reconciliation and etc.
  • Measures and reports on team productivity and individual performance while providing feedback and coaching to ensure a productive and engaged team.
  • Leads and/or participates in stakeholder engagement sessions and works in partnership with brokers on identified initiatives to improve the client experience and garner a better understanding of the needs and expectations of both internal and external clients.
  • Maintains a controlled risk environment, ensures emerging risks are identified, assessed and formally reported and ensures all colleagues are compliant with business Professional Standards and Operation team Policies and Procedures.
  • Manage escalated calls, complaints, questions, and queries as necessary and oversees the complaints management system and quality of communications with client facing colleagues to ensure the receipt of accurate and timely advice on internal enquiries.
  • Provide coaching/mentoring and support to Operations team Executives on all systems, documentation, and reporting

What you need to have:

  • A Degree holder in any field
  • Minimum 8 years of experience in Insurance Broking Operations.
  • Minimum 2-3 years experience in managing a team.
  • Experienced in User Acceptance Testing (UAT) is highly preferred
  • Proficiency in Microsoft Word / Excel / PowerPoint.

What makes you stand out:

  • Ability to understand, speak Cantonese and read write Chinese is highly preferred.
  • Experience supporting shared service operation
  • Ability to build strong relationships and build rapport with stakeholders, including but not limited to: Sales and Distribution, Legal and Compliance, and clients.
  • Self-starter, resourceful with the ability to bring solutions and ideas to the company.
  • Good project management and highly organized – excellent planning, analysis and problem solving skills.

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , or follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.