客户服务 Customer Service

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

about the company
Our client is a global financial company focusing on international payments and currency exchange. Established in 2004, it's a leader in the industry, serving clients worldwide with a focus on innovation and customer care.

about the job

Respond promptly and accurately via telephone, email, and chat.Maintain professionalism and empathy.Investigate and resolve complaints efficiently.Escalate critical issues promptly.Gather and analyze customer feedback.Recommend improvements.Enhance satisfaction through personalized strategies.Understand and address client needs for strong relationships.
experience 1 year
skills Customer Service
qualifications -1+ year experience in client service/account management, preferably in payments
-Understand payment processing
-Strong English communication skills
-Chinese proficiency is a plus
-Min Diploma
education Associate Degree/Diploma

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