Content review team leader

1 month ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tiktok Full time
Responsibilities About Tik Tok Tik Tok is the leading destination for short
-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy.

Tik Tok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


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  • Why Join Us Creation is the core of Tik Tok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make Tik Tok possible. Together, we inspire creativity and bring joy a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo Never. Courage Always. At Tik Tok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve. Join us.

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  • About Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at Tik Tok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machinebased moderation to remove harmful content quickly and often before it reaches our general community.

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  • About the team As a Team Leader in our Trust & Safety Content Moderation team, you will provide leadership and daytoday management of a team of Content Moderators. You will take responsibility for ensuring that the team has the skills, resources and support to perform at a high standard while looking at ways to improve efficiency and team success. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; selfharm; suicide; murder.

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  • Responsibilities
  • You will lead, manage, recruit & develop a team of Content Moderators, helping them to achieve their full potential and maintain high standards and quality of work.
  • You will be responsible for ensuring that all services are delivered within the framework of Tik Tok's core values and in line with existing policies and procedures.
  • You will actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.
  • You will create an inspiring team environment with an open communication culture, utilising clear goals and objective setting to help the team succeed. Qualifications Minimum Qualifications
  • You possess exceptional interpersonal & communication skills with a passion for working in a team environment
  • You come with proven leadership skills and experience in leading or managing people
  • You come with proven experience in doing root cause analysis and ability to follow through with / action on the insights gleaned to drive performance
  • Preferred Qualifications
  • You come with proven experience of working with data, especially on data analysis revolving performance
  • You come with proven project management skills
  • You are driven and selfmotivated with a desire to keep improving
  • You are comfortable with working shift hours on a rotational basis, including weekends and public holidays.
  • Experience in a BPO / call center/customer service environment is a plus.
  • You possess cultural sensitivity and understanding relating to global/ regional current affairs. Familiarity with internet laws and regulations, in particular reviewing online content, would be a good plus.
  • You come with proven change management experience.
  • Your ability to work in a high tempo environment, adapt, respond to daytoday challenges of the role.
  • Your resilience and commitment to selfcare to manage the emotional demands of the role
  • Trust & Safety recognises that keeping our platform safe for Tik Tok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidencebased programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly personcentred, innovative and integrated approach.

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  • Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Data Analysis, Project Management, Leadership, Interpersonal Skills, Change Management, Communication Skills

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