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Engineer, Database Service

3 months ago

RegionalDeliveryCentreMalaysia, Malaysia Singtel Group Full time

Be a part of something BIG

The candidate is responsible for the day-to-day operational aspects of database administration to meet the business needs and service level for MSSQL and Sybase

Make an Impact by:

  • Provide 1st and 2nd level operational database support.
  • Monitor the tickets (SR,Incident,Change request) acknowledge timely and assist within agreed service level, maintain the database configuration&documentation; provide regular reporting to relevant parties.
  • Assist and respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
  • Manage database changes through change request process & provide status reports to the relevant parties.
  • Monitor & measure the performance & availability of databases proactively; implement corrective actions identified to improve.
  • Maintaining a knowledge base to ensure database intellectual property is retained.
  • Perform regular security patching for the DBs including Cluster db.
  • Handle service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
  • Manage DB access. Create, Change, delete users accounts as per request.
  • Maintain always on and ensure DR in synch all times.
  • Monitor and maintain database backups.
  • Audit Support
  • Prompt 24x7 support.
  • Accommodative for Shift/Roster call out.

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