IT Service Delivery and DR Specialist

4 weeks ago


Malaysia AEON Credit Services (M) Berhad Full time

This job is about managing IT service delivery, incident resolution, and disaster recovery exercises. You might like this job because it involves coordinating teams to resolve major incidents and conducting regular DR exercises.

Full-Time

1 hour ago

Job Description
  • To work on the IT service management and operational support handling.
  • To manage incidents to resolution in a 24/7/365 environment using the incident management and problem management processes ensuring root cause analysis & prevention is identified.
  • To ensure the service level agreements (SLA) are met and serves as a single point of contact for ownership of escalated requests & issues and coordination.
  • To assemble, work with and manage organizational vertical and horizontal teams & vendor, needed to support, manage and resolve a major incident.
  • To manage the incident reporting and to convene & facilitate major incident and problem review meetings.
  • To facilitate and conduct regular Disaster Recovery (DR) exercises.
  • To assist in preparing information; create and maintain presentation for BCM Coordinators. Also, to manage the timely completion of BIA & BCP review and update as per schedule.
  • To manage the consolidated department Call Tree database and perform the necessary update and testing as per schedule.
  • To review and enforce the processes, ensuring documentation is current and practicable.
  • Slides preparation & analysis and reporting and technical writing skills.
  • To perform trend analysis on incidents & problems and provide preventive & countermeasure action.
  • Understanding of end-to-end IT Operations and how IT interfaces with business.
Job Requirements
  • Bachelor's Degree in Computer Science / Information Technology or equivalent.
  • Minimum 8 years of experience in IT or similar environment.
  • Possess strong analytical, interpersonal and communication skills.
  • Good understanding and working knowledge of ITIL principles.
  • Strong hands-on experience in end-to-end incident management especially major incident.
  • Strong knowledge of principles and methodologies of Incident and Problem Management.
  • Experience in Disaster Recovery exercises and good knowledge in BCM.
  • Able to work well with all levels of professionals in an organization.
  • Good team player and able to operate independently.
  • Experience working in a dynamic, fast-paced environment with strong stakeholder management.
  • Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms
Skills

ServiceNow

JIRA

IT Service Management

Company Benefits Continuous Training Provided

For all employees

Opportunities for Career Development

For all employees

For Permanent Employees

Staff Awards & Appreciations

For Permanent Employees

For Permanent Employees

For Permanent Employees

Additional Info Company Activity

Last active - 1 hour ago

Experience Level

#NoExperienceNeeded

Senior Executive

Job Specialisation

General IT

Company Profile

AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.

Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 60 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.

We are on an unwavering mission to be Asia's most loved job search platform; helping people discover any job with any employer in the market.

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