Senior System Engineer
4 weeks ago
Senior System Engineer – Red Hat OpenShift Platform and Red Hat Enterprise LinuxRoles & Responsibilities:Provide BAU Service Support AssumptionsProducts support scope: Red Hat OpenShift Platform and Red Hat Enterprise Linux.
Provide L2 support to Red Hat OpenShift Platform and Red Hat Enterprise Linux.Systematically interprets user problems and identifies solutions and possible side effects.
Uses experience to address user problems and interrogates for potential solutions.
Escalates complex or unresolved incidents.
Log case & troubleshoot with Red Hat Principle for problem & issue (L3 support)Records and tracks issues from outset to conclusion.
During change, acts systematically to respond the day-by-day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.Maintains records, informs users about the process, and advises relevant persons of actions taken.
Red Hat OpenShift Platform and Red Hat Enterprise Linux knowledge skillset transfer to existing support staff.
Handle software version, software release updates, patches for bug fixing at any time as and when requested.
Prepare document requested by reporting manager, example knowledge transfer, monthly report, build spec, design, operation doc & etc.
Standby & support outside of working hours.
Perform half yearly preventive maintenance and submit preventive maintenance report to CIMB with improvement recommendation.
Minimum 3-5 years of working experiences in Linux environmentCandidate needs to possess excellent diagnostics skills and a good ability to resolve problems quicklyCandidates must possess strong technical competence in the fundamentals of troubleshooting hardware/software along with the people skills needed to successfully support the growing needs of client and project management in infrastructure setup.
Ability and willingness to pick up new opensource technologies.Having the following certifications would be added advantageRed Hat Certified System Engineer (RHCE 8/9)Red Hat Certified OpenShift AdministratorAbility to work seamlessly with distributed, cross-functional teams to achieve success on behalf of customers.
Good command of both spoken and written English.Good documentation and proposal writing skills.
Good inter-personal and communications skill with all levels.
Self-motivated, self-driven and able to work independently with minimum supervision.
Good team player.
Willing to work under tight schedules to meet stringent project timelines.
5 Working DaysCompany TripPerformance BonusTraining & DevelopmentCareer Growth
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Senior System Engineer
4 weeks ago
Bangsar South Kerinchi WP Kuala Lumpur Malaysia 59200 Wiki Labs Sdn Bhd Full timeSenior System Engineer – Red Hat OpenShift Platform and Red Hat Enterprise LinuxRoles & Responsibilities:Provide BAU Service Support AssumptionsProducts support scope: Red Hat OpenShift Platform and Red Hat Enterprise Linux.Provide L2 support to Red Hat OpenShift Platform and Red Hat Enterprise Linux.Systematically interprets user problems and identifies...
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