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Support engineer
1 month ago
Pay RM 2,400 a month Job type Full-time Shift and schedule Rotational shift Fixed shift Location Melaka Full job description Report to Service Manager.
Service of all Apple products. Troubleshooting of Mac OS and provide the solution to the customers. Serve customers at the Front Desk. Cover onsite service when necessary. Answering customer calls and reply to customer's email enquiries. Follow SOP and schedule to meet daily demands and quality. Other duties as assigned by the immediate superior.Job Requirements:
Strong customer focus, good analytic and problem solving skills. Good verbal and written communication skills. Ability to effectively handle multiple tasks simultaneously. Able to work independently and also a team player. Technical aptitude (computer literate, able to quickly learn new applications). Familiarity with computers, smartphones and any applicable software. Prior contact centre experience preferred, but not essential. Flexible to travel. Must be able to pass the Apple Certification Exam (The exam will be sponsored by the company).
Preferred Job Qualifications:
Diploma or Degree in Computer Engineering / IT / Electrical & Electronic or equivalent. 6-12 months of working experience in Sales & Service of IT-related industry will be an added advantage. Knowledge of Apple devices, i Phone, Mac OS and i OS will be an added advantage. Candidates with technical knowledge and experiences in sales / business / manufacturing are encouraged to apply. Fresh graduates are welcome to apply. Location(s): Kota Laksamana Jaya
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