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Senior Analyst

2 months ago


Kuala Lumpur, Kuala Lumpur, Malaysia MMC Corporate Full time

Senior Analyst: IT Systems Engineering (Linux & Middleware)

About the Role:

This is an exciting opportunity to join our Portal & Digital Workplace team as a Senior Analyst, where you will play a key role in managing the metrics, user analytics, and training processes for our global employee intranet.

Key Responsibilities:

  • Manage the Training Hub for content owners, ensuring seamless onboarding and providing valuable insights through analytics reporting.
  • Participate in regional projects and contribute to the operation management of Linux systems, running UNIX commands.
  • Provide Tier III administrative and support, investigating and troubleshooting issues, performing regular log analysis, and security monitoring.
  • Plan and perform major version upgrades of Application Server, such as Tomcat and Apache Web Server.
  • Provide on-call rotational production technical support, managing severity level 1 issues, and implementing change controls.
  • Analyze and fine-tune server parameters for achieving better performance.
  • Support operational excellence by identifying ongoing operational issues, root-cause analysis, and implementing remediation plans.
  • Define and implement new technologies or software version upgrades to the highest level of quality.
  • Create and maintain technical documents, such as knowledge base articles, infrastructure diagrams, and FAQs.
  • Perform routine housekeeping and health monitoring, writing Linux/UNIX Shell Scripts as needed.

Requirements:

  • Bachelor's degree or equivalent and 3 years of experience in REHL systems, public cloud (Azure/AWS) console management.
  • Hands-on experience in administering servers in a corporate environment.
  • Experience in Linux and Middleware is a must.
  • Good understanding of 3-tier or high availability application architecture.
  • Good working experience and understanding of network topology.

What We're Looking For:

  • Experience with incident management and change management tools, such as ServiceNow.
  • Documentation experience on application architecture and production environment.
  • Experience with application and server monitoring tools, such as AlertSite and App Dynamics.
  • Understanding of security vulnerabilities of web-based applications and their remediation techniques.

About Marsh McLennan:

Marsh McLennan is the world's leading professional services firm in the areas of risk, strategy, and people. Our company helps clients navigate a complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. We are committed to creating a diverse, inclusive, and flexible work environment, where colleagues can thrive and grow.

Our Culture:

We value collaboration, innovation, and excellence in everything we do. Our hybrid work model offers the flexibility of working remotely and the benefits of working together in the office. We believe in creating a work environment that is inclusive, diverse, and supportive of all colleagues.