Outlet Manager
1 month ago
Regularly reviewing outlet operations to identify any deviations and working closely with the team to address and rectify them promptly;Ensuring efficient training and a smooth process for new employee onboarding, including employee bench planning, ensuring sufficient training for outlet staff to understand company policies, procedures, and operational guidelines;Monitor product assortment and make recommendations for product replenishment and assortment adjustments.
Coordinate with suppliers and vendors to ensure timely delivery of merchandise.Assist in performance monitoring to track and analyze key performance indicators (KPIs) such as sales, customer satisfaction, and any other operational metrics.
Assisting in preparing reports to monitor outlet performance and identify trends or issues that require attention;Facilitating communication between the headquarters and outlet staff.
This includes relaying important messages, updates, and directives from the headquarters to the outlets, as well as gathering feedback and insights from the outlet staff and conveying them to the appropriate departments at the headquarters;Maintain cleanliness, organization, and safety standards within the store environment and implement efficient operating procedures to streamline workflows and maximize productivity.
Ensures that all outlet staff performs duties in accordance with outlet policy and manpower planning and scheduling of work for outlet staff;Work closely and constantly communicate effectively with all relevant departments in HQ for any matters in relation to the smooth running of the outlet operationsImplements a daily, weekly and monthly checklist for all subordinates.
Ensures proper follow-up to attain maximum quality and efficiency.Completing any ad hoc tasks assigned by management time to time.
These tasks may vary and could include research, data analysis, special projects, or other tasks aimed at supporting the smooth operation of the chain.
SPM/ Diploma / Degree in any relevant field of study.
Minimum 3 years store management experience in the retail or service industryExperience in working in a fast-paced retail environmentAbility to inspire team to meet and exceed performance standardsProficiency in Microsoft Excel, Word, and OutlookExcellent client service and communication skills
Opportunity for career growthRM200 (Tardiness Allowance)Great working culture
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