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Title Analyst

2 months ago


Malaysia Reading Full time
Title Analyst - Customer Service & Order Management

Responsibilities

  • Entire Spare Part Order Process Management (OTC)
  • Process and coordinate RMA requests
  • Service Support and Logistics as Back Office Function

Essential Functions:

  • Order Management, mainly on RMA requests and coordinate refurbishment orders
  • Overall order process management (SAP & SFDC)
  • Support on Booking and Revenue Reporting
  • Align with Finance and Selling Entity
  • Logistics
  • Prepare shipping documents
  • Coordinate global shipments

Qualifications

Knowledge, Skills and Abilities:

  • Experience in sales operations related jobs
  • Experience of operating SAP and CRM (SFDC and BESS)
  • Fluency in English; reading/writing and oral communication

Educational Requirements:

  • Bachelor degree in related discipline
  • Minimum 2 years of relevant working experience
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