It helpdesk

4 weeks ago

Klang, Selangor, Malaysia Infinite Computer Solutions Sdn. Bhd. Full time
Job Responsibilities
  • Provide helpdesk support to end users: Handle telephone calls, e mail, webchat etc.
  • Verify and log every call by following predefined policy and procedure Diagnosing problems and determining the severity Referring problems to support groups Updating the user on the call status, and confirming with the user that problem is fixed Ad hoc project and administration support Job Requirements (skills/experiences) Fluent in oral Mandarin and English English Skill (CET4+) or above, excellent in reading and writing.
(Excellent English ability is preferred) -Excellent communication skill, technical skill and interpersonal skills -Familiar with Windows operating system, Office software, Internet and network connection -Responsible, Self initiative, pro-active, hard working, good attitude and team player -Sense of urgency, able to work under pressure, overtime and crisis situation -7*24 service hours, can accept flexible working hours and on-shift duty (Day-shift/E-shift/N-shift) -Call Centre & customer service experience is a definite advantage Qualifications (Education/Major/Certificates) - Diploma degree, major in any discipline Helpdesk, It Helpdesk Support, Helpdesk Coordinator, Helpdesk Executive, Service Desk Support, Call Center, International Call Center, Voice Process

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