Solution Engineer

4 weeks ago

Malaysia Infobip Group Full time

A Solution Engineer is an individual contributor role in the region that plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. The engineer in this role participates in the activities for Infobip's solution proposals, owns the solution design, delivery and integrations, improvement of the current solutions. To deliver the desired business results, Solution Engineers collaborate with the HQ and regional teams and act as technical opportunity leads or assist the more experienced colleagues. They independently manage opportunities from initiation to delivery, making resource allocation decisions autonomously or in consultation with senior colleagues based on project complexity.

A Solution Engineer can act as a generalist and perform all the activities listed below, or can be specialized in one or more areas, such as CX consultancy, partnerships, solution and product or industry specialization.

Help customers and/or partners understand the value of Infobip solutions and services

  • Understand the customers' businesses, knowing exactly which of our solutions and products can help them evolve their business
  • Design new and innovative solutions to meet customers' business needs
  • Collect the technical requirements and design technical solutions and service integration plans
  • Handle technical and security questionnaires
  • Conduct captivating demos and POCs
  • Conduct scoping exercises and provide service quote estimation

Implement solutions for new and existing customers

  • Deliver comprehensive and precise technical documentation
  • Configure/customize Infobip solutions to meet customer's business requirements
  • Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations
  • Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
  • Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products

Contribute to internal initiatives and focus on continuous development

  • Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice)
  • Have an overview of market feature requirements and provide feedback to steer the development of products' features
  • Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades

Job Requirements

  • Bachelor or Master degree in computer science or technology
  • 5+ years of experience in solution engineering, presales or systems applications consulting
  • Your technical know-how in networking, connectivity, programming logic, and APIs is considered advantageous.
  • Your exposure to communications platform as a service (CPaaS) or software as a service (SaaS) is highly valued.
  • You have a robust engineering background and a genuine passion for technology.
  • You are an effective communicator: your the ability to communicate fluently with clients & colleagues alike in both English and Bahasa is unmatched.

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

#LI-NA1 About Us

Infobip is a global leader in Omni channel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience – all in a fast, secure and reliable way.

Quality engineering is the backbone of everything we do. To build great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent across the world. Over the last 15 years, we've grown into an Engineering Powerhouse with 65+ offices in 6 continents and over 3,000 experts, aiming to change the way the world communicates.

We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This is why all our solutions are fully in-house developed, and we are proud of all the talents we have in our company

Join the Infobip team

If you are passionate about mobile technology, software development or global business, apply now so we can find out how well we fit together.

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