Customer Success Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

about the company
Randstad has recently partnered with a global business software company. They are looking to hire a Customer Success Manager to be based in Kuala Lumpur.

about the job

Managing churn and increasing customer retentionEducating customers with in-app help and improving customer experienceDriving account expansion with contextual offers and growing lifetime valueCollecting customer feedback and closing feedback loopsBuilding relationships by providing consistent value and fostering customer loyaltyLiaising with the sales team and marketing team to understand customer needs and better user insightsRenewals, up sell and cross sell about the manager/team
Reporting to UK headquarters.

about the requirements
3-5 years experience in a customer facing role.Able to commit to working Australian working hoursAbility to analyse and move quickly to resolve customer challenges, engaging all of the appropriate resources and influencing appropriately to achieve goals.Strong commercial acumen and negotiation skillsThe ability to translate & articulate how specific product features will assist and deliver customer success outcomes.Analysing & understanding product usage data by customer or cohort/segment of customerConfidence to professionally deliver presentations to internal/external audiences both face-to-face and via webinars.Experience in CSM role in similar market would be advantageous how to apply
To apply online, please click on the appropriate link. Alternatively, please send your resume to [.]my if you are interested in the job.
skills no additional skills required
qualifications no additional qualifications required
education Bachelor Degree

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