Country General Manager

3 weeks ago

Malaysia Pan Pacific Hotels Group Full time

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific, PARKROYAL COLLECTION and PARKROYAL. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

Based in Kuala Lumpur, Malaysia, we are looking for a passionate and energetic individual to join us as Country General Manager – Malaysia. This individual will also hold the role of General Manager in PARKROYAL COLLECTION Kuala Lumpur and Pan Pacific Serviced Suites Kuala Lumpur .

Job Responsibilities:

The Country General Manager is accountable for leading the various teams in Malaysia to achieve the hotels' strategic goals, focusing on financial performance, service culture and employee engagement. On the property front, he / she is responsible for directing and leading the daily operations and providing effective leadership to the associates of PARKROYAL COLLECTION Kuala Lumpur and Pan Pacific Serviced Suites Kuala Lumpur. The incumbent will be accountable for developing annual and medium term strategies, objectives and plans to achieve profitability and business growth targets as set and agreed by Pan Pacific Hotels Group.

Responsibilities:

Strategic planning and implementation

  • Responsible for the development and implementation of annual business plan and medium term strategies, as well as establishing key performance objectives and plans to ensure the hotels meet its business targets and drives sustainable profitable growth.

Operations Management

  • Responsible of all hotel activities and its departments to ensure efficiency and high standards of operations in all areas of hotel.
  • Drives guest satisfaction and maintains high standards through his operational leadership, trend analysis and hands on interaction.
  • Drives employee satisfaction and ensures continuous improvement action plan is executed effectively, with a focus on team and succession planning culture.
  • Communicates effectively the hotel strategies and situation awareness to all partners: Owner, Management Company and Associates.

Financial Management

  • Oversees the timely development and completion of the annual budgets, regularly monitors performance and assumes responsibility for its achievement.
  • Responsible for the productive deployment of operations expense budgets and oversight of the hotel financial and administrative systems in keeping with regulatory and audit guidelines.
  • Leads the Management process in proper expenses and cost control with required services and standards and monitors the performance of all Departments in this process.
  • Ensures compliance with the hotel financial policies in any legal matter, including taxation, government, assets acquisition, company audit, contracts and work regulations.

Asset Management

  • Fully understands the Hotel Management Agreements (HMAs) and abide by the HMA to ensure proper management of the property and its operations standards.
  • Manages and communicates with the Hotel Owner, in order to maintain good rapport and relationship.
  • Strategizes on continual improvements to the Asset that will positively impact the Asset Value and Financial Return and communicates these effectively to concerned partners: Owner and Management Company.

Business Development and Marketing

  • Proven track record of GOP achievement through Revenue Growth.
  • Ability to Profit Engineer when market situation demands while ensuring safety measures are taken to prevent long term negative implications.
  • Understands updated Local and National Markets and leads strategic initiatives to maximise revenues in any given situation.

Human Capital Management and Development

  • Develops the human capital resources to ensure ongoing management and staff capability development through its selection, performance management, learning and education programs.
  • Oversees and implements succession planning program at the hotel, incorporating the development of management competencies and in line with the Corporate guidelines.
  • Ensures that appropriate employee rewards, recognition and welfare programs are in place to maintain high motivation, and ensures that all employees engaged reflect the values and standards of the Hotel.

Service Standardization

  • Ensures active implementation and adherence to Corporate Branding and Brand Standards
  • Assumes the role as a Brand Standards mentor and continues to develop and strive to deliver higher service standards than guest expectations.

External

  • Ensures that the hotel complies with all Laws and Regulations of the Country and its relevant authorities and acts as a good corporate citizen.
  • Takes the lead in establishing good, positive relationships with the Country relevant Governmental bodies, as appropriate.
  • Represents the Hotel at the highest levels possible in the Business and Civic Communities as well as the Hotel Industry.

The Person:

  • Prior experience as a General Manager managing a large sized property or handling a cluster / country portfolio in key major cities in Asia.
  • Prior experience as a General Manager in Malaysia is a must.
  • Proven track record in managing financials, revenue generation and hotel management through measurable strategies.
  • Experienced in managing diverse relationships, i.e. Management Company, Hotel Owners and local regulatory authorities, statutory boards, etc.
  • Proven ability to enhance performance across all areas such as financial, guest satisfaction and employee engagement
  • Highly adaptable with ability to lead and direct changes in an organization
  • Excellent interpersonal and communication skills with ability to communicate effectively across all levels.

Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

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