Digital Marketing Assistant

1 week ago


The Soho Suites Klcckuala Lumpur Kuala Lumpur Kuala Lumpur Malaysia 365 Production Sdn Bhd Full time

Interact with customers for all enquiries & ensure customer satisfaction Duties and ResponsibilitiesInteracts with customers via WhatsApp, phone call, email, online chat, or in person to provide support and information to customers.

Ensures that appropriate actions are taken to resolve customers enquiries, problems and concerns. I.e, assist customers to place orders, assist customers to understand payment process, delivery status, etc.

Maintains customer accounts and recordsFollow up customers's enquiries to close salesFollow up customers feedback after receiving productsCommunicate and coordinate with sales & operation departmentEncourage customers to give reviews in company social media.


Education and Experienceminimum SPM graduatesexperience of customer service is an added valueknowledge of basic computer applicationsknowledge of social media platformsknowledge of administrative procedures Key Skills and Competenciesgood communication skills- Chinese & Englishattention to detail and accuracycustomer service orientation

EPF, SOCSO, EISmedical insurance and performance bonus upon confirmationquick career advancement

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