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Admin #FreshThisWeek

2 months ago

Malaysia Creative Edu Academy Full time

Key Responsibilities:

  • Customer Service: Act as the main contact for students, parents, and clients, addressing inquiries via phone, email, or in person. Provide course information, follow up with customers, and encourage enrollment.
  • Administrative Support: Oversee daily office operations, maintain accurate student records, manage documentation, and assist with reports and presentations
  • Follow-Up & Customer Engagement:
Ensure customer satisfaction through follow-up calls/emails, implement strategies to retain students, and monitor customer service performance

Job Requirements:

Educational Background:
SPM /STPM graduate, or fresh graduate with a Diploma or Bachelor''s degree

Communication Skills:
Strong written and verbal communication skills in English.
Proficiency in additional languages (e.g., Malay, Chinese) is an advantageCustomer
  • Oriented:Friendly, approachable, and willing to assist students and clients with inquiries.
Able to handle customer service interactions with patience and professionalism.

Willingness to Learn:
Open to receiving guidance, learning new skills, and taking on additional responsibilities as needed.
Strong adaptability to different tasks and challenges within the role.

Work Authorization:
Must be legally eligible to work in Malaysia.