Global operations senior analyst

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Avanade Full time

We are looking for a motivated self-starter who is looking to make a large impact by collaborating well with others.

The Global Operations Senior Analyst will be fully dedicated, and accountable operations support resource for our global Partner Ecosystem & Alliances team focused on elevating our responsiveness, support, and accountability in this area.

You will monitor, respond and orchestrate to all inbound emails and requests coming to
which is our internal communication portal for executive level questions, requests and issues.

There is one in every group - the person who dreams big and has the motivation to bring their ideas to life.

Are you that person? At Avanade you will find a team of people who thrive on turning ideas and innovations into breakthrough results for leading organizations around the world.

Ultimately, we are not just making business better and more secure - we are making life better for our clients and protecting the trust of their customers.

This is a highly visible role and you will ensure timely communication focused on adhering to a 24-hour timeline.

The ideal candidate will have experience in operations roles with proven success managing a large volume of activities while maintaining a high degree of accuracy.

Within a highly collaborative and value driven environment you will be supporting two main pillars
  • Partner Ecosystem & Alliances.
* Strong analytical problem-solving ability
  • Demonstrated success in a customer service-oriented environment
  • Power BI, Microsoft Excel and Share Point knowledge
  • This position requires knowledge of Japanese language and culture
  • Strong attention to detail and takes pride in the quality output of their work
  • Highly responsive, someone who treats all matters with a sense of urgency
  • Strong communication skills to ensure effective communication with team and stakeholders
  • Proactive in all aspects
  • Consistency is key in this role and following processes to ensure we provide the utmost customer service to our internal customers Partner Ecosystem
  • Manage potential partnership requests (external and internal) and orchestrate cross business unit
  • Work with legal to drive agreements execution and ensure compliance
  • Partner training and certification orchestration
  • Manage key partner material update and release
  • Orchestrate partner investment
  • Front desk management
  • Partner portal deal registration support
  • Provide guidance and consultation on overall partner formation lifecycle to ensure rigor and compliance
  • Industrialize our sales tagging process to provide accurate reporting to stakeholders Alliances * Help facilitate the Microsoft governance process, coordination, Legal compliance actions * Facilitate rhythm of the business calls with Microsoft related to Partner center * Manage Microsoft Investment, Influence and Incentive programs * Manage Microsoft systems and 'Co-Sell' activities to connect Avanade and Microsoft sellers across the country * Work with the sales team to support sales efforts by leveraging various Microsoft programs, providing thought leadership on incentive structure, and delivering a world-class experience for our clients and Microsoft * Work with client representatives and stakeholders to schedule, coordinate and navigate escalations with Microsoft as needed * Assist the Alliances organization in understanding process bottlenecks and recommend process refinement to improve and document processes * Support with all aspects of Avanade Alliances Operations Some of the best things about working at Avanade * Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 8 hours per year for training and paid certifications) * Real-time access to technical and skilled resources globally * Dedicated career advisor to encourage your growth * Engaged and helpful coworkers genuinely interested in you Find out more about some of our benefits (1) here. References Visible links1.

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