New Business Underwriting Assistant Manager
1 month ago
To lead assigned team members to assure life insurance applications are evaluated within established management guidelines to maximize team performance, customer experience and company results.
Job Accountabilities- Leads assigned personnel to assure life insurance applications are evaluated within established management guidelines while maximizing positive customer experience for both internal and external customers.
- Manages the risk selection process by providing leadership and direction that encourages independent and creative thinking, develops decision making/negotiation skills and promotes flexibility in handling complex transactions.
- Effectively manages all aspects of team performance, including but not limited to, customer experience, work product quality, and efficiency to ensure compliance with established company and regulatory guidelines.
- Creates and implements plans to constantly improve team performance and develop individual team member skill sets.
- Partners with other leaders to develop, pilot and execute improvements (e.g., process, quality, defect reduction, lead special projects).
- Maintains thorough, up-to-date, working knowledge of established procedures, methods, contractual provisions, and regulatory requirements.
- Continues to build personal skill set by participating in approved in-house or outside insurance / industry-related courses / seminars as deemed necessary to expand product / system/ process knowledge.
- Understands, supports, and advocates organization's overall strategy. Models, promotes and advocates Zurich core values.
- Performs other duties as assigned.
- Utilize established financial systems and track metrics and key performance indicators to ensure underwriting authority is meeting standards and business goals.
- Monitor and review work undertaken across a number of small to medium scale projects or a large complex project in order to ensure appropriate use of resources and adherence to schedules.
- Provide advisory services to team members and colleagues on a daily basis, measuring exposure and analyzing risk in order to provide appropriate coverage that meets the organization ́s risk and compliance processes.
- Research primary data sources, select relevant information, analyze key themes and trends and make recommendations to support operational decision-making such as which coverage to provide.
- Research best practice and provide consultancy to support senior management in developing and improving processes and systems relevant to underwriting.
- Assess complex customer cases, evaluate their unique needs and apply technical techniques and know-how to recommend a solution.
- Build relationships with customers by handling a range of queries and provide advice with the development of an account to create additional value for the organization and customers.
- Apply rating tools and methodologies to own work area to deliver to customers and offer suggestions for improvements.
- Advise senior management on appropriate coverage given to customers and/or ensure accurate calculation of earned premium to protect the organization ́s interests.
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