Technology Business Partner APAC

3 weeks ago

Malaysia Robert Walters Full time

Are you ready to take your career to the next level?Resource Solutions is a global leader in recruitment & consultancy solutions, helping some of the world's leading companies recruit the talent they need to scale and grow responsibly. We offer our people incredible career opportunities as well as an inclusive culture, flexible workingIf you are ambitious, curious and dare to do different, we want to meet you.

The Technology Center of Excellence (CoE) supports Resource Solution's global target operating model (TOM) that delivers our recruitment services from our global shared-service centers.

The Technology CoE has a dedicate Product team and Technology Business Partners who manage relationships with the business so that we can successfully manage new sales processes, budgets, implementations and continuous improvement across RS globally.

These roles also manage the support provided by Robert Walters Group T&T function in regards to the provision of IT infrastructure, hardware and inhouse systems including our legacy Talentsource recruitment technology.

Responsibilities:

Operate as the focal point for new and existing client sales activity including managing sales/solutions colleagues adherence to RS's preferred TOM and the Connected tech stack

Take part in first phase sales introductory meetings with prospect clients demonstrating the benefits of the Connected tech stack

Work with RS marketing and bid teams to build engaging collateral to support RFP and RFI processes including writing RFP responses

Managing regional clients and designated multi-region clients to migrate to the global TOM

Support RS operations leadership in continuous improvement initiatives where technology is required

Act as technology workstream lead for designated new and existing client implementations

In collaboration with CTO and Technology Business Partner colleagues maintain the Tech CoE Microsoft Planner tool

Manage messaging with business on utilisation and prioritisation of Product team and Tech CoE resources - Learning to say yes but not today

Embed into senior operational and sales meetings to identify opportunities and resource requirements early in the process

Technology Business Partner(s) are also encouraged to own a product and be the number 2 on a product in our portfolio

Support senior stakeholders as their Technology representative within their EMEA & US SMT

Ensure key Technology processes are being adhered to within business function, providing support throughout the whole process. Ensure all business policies and standards related to client services, IT security and compliance are being met

Ensure key Technology processes are being run to expected SLA within RWG Technology and Transformation

Partner with the RS business and other RWG IT teams on new technology introduction projects to communicate, plan for and ensure the business is prepared to deploy and support the new solution

Act as an escalation and resolution point for service issues including RWG provided T&T infrastructure

Anticipate, identify and resolve technical problems, applying subject matter knowledge in complex, difficult or extreme time constrained situations

Communicate technical information, provide coaching and support to audiences at all levels of the organization

The successful candidate:

  • Minimum 2 years of experience in Recruitment Technology
  • Able to manage and communicate with senior stakeholders in business, be it internal or external stakeholders.
  • Experience in a Business Partner role and has done programme delivery
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