Qa manager
4 weeks ago
Job Summary:
Proficient in Mandarin, Malaysian & English Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams. 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors, etc.). Proven track record of collaborating with cross-functional groups to produce results. Strong practical experience with Excel (Pivot Table, Charts, Statistical functions) is required. Excellent communication skills. Strong critical thinking and exceptional problem-solving skills. Passion for ensuring a world class support experience. Quality certification (e.g. Lean Six Sigma, TQM) a plus.
Responsibilities:
- Lead and manage a QA team introducing and managing initiatives related to quality assurance audits, drive audit automation and efficiency, effective client and program level engagements, work with the operations leaders to drive ops quality improvement. Actively use Lean 6 Sigma in projects. Collaborate with Training using data analysis to identify areas of opportunities for improvement. Responsible for setting and driving the Quality strategy within the programs and in accordance with the company's QA standard. Drive continuous improvement within the programs.
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Qa manager
2 months ago
Penang, Malaysia Teleperformance Full timeOverview Job Summary Qualifications Requirements: Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)Proven track record of...
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Qa manager
4 weeks ago
Penang, Malaysia Teleperformance Full timeJob Summary Requirements: Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.) Proven track record of collaborating with...
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Qa manager
2 months ago
Penang, Malaysia Teleperformance Full timeJob Summary Requirements: Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.) Proven track record of collaborating with...
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Qa manager
4 weeks ago
Penang, Malaysia Teleperformance Full timeOverview Job Summary Qualifications Requirements: Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)Proven track record of...
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Qa manager
2 weeks ago
Penang, Malaysia Teleperformance Full timeJob Summary Requirements: Proficient in Mandarin, Malaysian & English Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)...
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Qa manager
4 weeks ago
Penang, Malaysia Teleperformance Full timeJob Summary Requirements: Proficient in Mandarin, Malaysian & English Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)...
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Penang, Malaysia Teleperformance Full timeJob Summary Requirements: Proficient in Mandarin, Malaysian & English Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)...
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