Job Responsibimities:
Provide end user support to investigate, troubleshoot, resolve IT related hardware or application issues. Provide technical support and guidance to users of IT infrastructure. Install and configure software and hardware for laptop/desktop assignment. Daily server operational support and maintenance for VMware servers. Collaborate with Group IT focusing on IT related projects setup, troubleshooting issues when necessary. Ensure IT support request tickets in service portal are resolved within agreed SLA. Provide IT induction for on board staffs and to perform clearance for off board staffs. Ensure compliance of policies, processes and standards. Liaise with vendors to get quotations and procure IT hardware which includes providing proposal for recommended system tools. Maintain good working relationship with all vendors to ensure that service received meet expected requirement listed in the contract. Maintain and update existing assets inventory and IT documentations. Documents processes and creation of support manual.

Job Requirement:
Minimum 3 years of extensive end user support, basic network troubleshooting, server administration experience. Diploma or Degree in Information Technology or equivalent relevant working experience.

Higher advantageous to have below following knowledge:
Microsoft Windows Operating System (Server & Client) / Linux Client Operating System. Virtualization experience in using VMware. TCPIP Technology. A team player with good interpersonal and communication skill. Able to work during after office hours as when required for project setup or periodic quarterly IT Maintenance. Must be willing to work in Pontian, Johor

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