Software & IT Technical Support Engineer - Fresh Graduates (Melaka-based)

1 month ago


Malaysia TIME's group Full time
Software & IT Technical Support Engineer - Fresh Graduates (Melaka-based)

Help Desk & IT Support (Information & Communication Technology)

Join the Panda ECO System Berhad family as a Software & IT Technical Support Engineer, where your passion for technology and dedication to customer satisfaction will thrive We are on the lookout for dynamic and customer-oriented individuals to be part of our innovative team.

Your Responsibilities:

  • Provide outstanding technical and system support through various channels, including phone, email, chat, and onsite assistance.
  • Diagnose and resolve hardware, POS solutions, retail IT processes and network-related issues reported by customers.
  • Collaborate with cross-functional teams to ensure prompt issue resolution and enhance customer satisfaction.
  • Stay updated on technology trends to enhance your technical knowledge and skills continuously.
  • Identify and escalate recurring customer issues to contribute to ongoing product quality improvements.

What We're Looking For:

Technical Skills:

  • Strong understanding of computer hardware, software, and networking fundamentals.
  • Knowledge of operating systems, productivity applications, and standard software tooling.

Communication Skills:

  • Excellent verbal and written communication skills in English.
  • Ability to articulate technical concepts clearly and concisely.

Problem-Solving Abilities:

  • Strong analytical and creative problem-solving skills.
  • Attention to detail and a systematic approach to troubleshooting.

Customer Service Skills:

  • Prior customer-facing experience is a plus.
  • Customer-centric mindset with a focus on delivering exceptional service.

Teamwork and Collaboration:

  • Strong team player willing to share knowledge and collaborate effectively.
  • Possess strong time management skills and motivation to exceed expectations.

Prerequisites:

  • Knowledge of IT industry trends and developments.
  • Flexibility to work in a fast-paced environment, including after-hours support and onsite assignments.

What We Offer:

We welcome fresh graduates who are passionate about technology and eager to learn. This is an excellent opportunity to embark on a fulfilling career journey in the IT industry. Join us and be part of a supportive and innovative environment where your skills will flourish

Note: The above job description and requirements are general guidelines and may be subject to change based on specific organizational needs.

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