Business Analyst

4 weeks ago

Cyberjaya, Selangor, Malaysia NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Business Analyst's key function is to work with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organisation. They act as a liaison among stakeholders in order to understand the structure, policies, and operations of an organisation, and to recommend solutions that enable the organisation to achieve its goals.

Working at NTT

Key Roles and Responsibilities:

  • Act as a bridge between the business problems and the technology solutions.
  • Analyse, transform and ultimately resolve the business problems with the help of technology.
  • Work with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
  • Deliver business projects in line with sponsor requirements and enterprise architecture.
  • Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
  • Ensure the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
  • Assist with the resolution of issues pertaining to the service.
  • Adhere to and follow the relevant development and support processes.
  • Communicate and escalate if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
  • Take responsibility for delivery of project elements with minimal supervision


Knowledge, Skills and Attributes:

  • Broad understanding of business practices and processes
  • Excellent team player who displays good client service orientation with well-developed administrative and organisation skills
  • Deep expertise in specific systems, processes and technologies that they will be required to analyse
  • Meticulous attention to detail whilst working under pressure
  • Excellent verbal and written communication skills
  • Ability to listen empathetically
  • Ability to build rapport and engage effectively with a variety of stakeholders
  • Knowledge of project management methodology
  • Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
  • Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
  • Very good working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
  • Understanding of systems generally used in a services organisation e.g. ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous


Academic Qualifications and Certifications:

  • Relevant Bachelor's degree or equivalent with related demonstrable experience
  • Project management certification would be advantageous
  • IIBA Membership required
  • PMI PBA
  • Relevant technology certification(s) required, such as ITIL


Required Experience:

  • Seasoned experience as a Business Analyst gained within a technology services environment
  • Seasoned experience as a system administrator or developer would be advantageous
  • Seasoned experience in and with all operational aspects of a Services business, preferably with a Systems Integrator
  • Seasoned experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems
  • Understanding of and experience with ITIL (IT Infrastructure Library) and the application of ITIL tools within a service integrator

Skills Summary

Data Warehousing (DW), Integration Development, Process Mapping, Project Integration, Structured Query Language (SQL), Systems Integration, Use Case Development, Workflow Design

What will make you a good fit for the role?

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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