Salesforce Enablement, Analyst

This role is responsible for managing and optimizing Salesforce systems, including APAC user and license management, support, training, and system upgrades communication with global Salesforce team. He/she ensure effective utilization of Salesforce tools in commercial pipeline management

Main Accountabilities

• User management: Manage Salesforce security including roles, profiles, sharing rules, workflows and groups.

• Opps database management: Maintain database for integrity, completeness and accuracy such as record cleansing, ComEx linkage.

• Report & Dashboard: Build standard/custom reports, dashboards, and email workflows per user needs. Also merge/delete unused reports to keep the system lean.

• Business Analytics: Drive pipeline growth in targeted area through data analytics

• Enhancement projects: Act as key communication window between users and global Salesforce tech team in all details exchange. Current project eg. CPX (Commercial and Pricing Excellence) and Lead Generation Initiative

• Training: Provide training to new & existing users and grow the Salesforce capability across the organization. On & offsite trainings included

Requirement:

• Bachelor degree (Computer Science/Marketing/Business related major) or equivalent experience

• 3-5 years of experience as a Salesforce administrator in a similar environment

• Experience in performing Salesforce upgrades that see to successful integration is preferred

• Proficiency in creating Salesforce profiles, allocating roles, and managing access

• Ability to provide Salesforce training and end-user support

• Ability to maintain Salesforce databases