Fresh Graduate

3 days ago


Malaysia SRG Asia Pacific Sdn Bhd Full time
Customer Service Professional (CSP)

About the Role:
As a Customer Service Professional (CSP), your mission is to handle customer complaints over the phone, greet customers warmly, understand their reasons for calling, and provide assistance with their inquiries

Responsibilities:
Communicate with customers over the phone to offer information and support.
Handle a busy stream of customer queries with a positive attitude.
Meet productivity targets while delivering top-notch customer service.
Resolve calls promptly within agreed Service Level Agreements (SLAs).Achieve personal and team performance goals.
Respect customer privacy and handle confidential information responsibly.
Pitch in with other tasks as assigned by management.

Requirements:
Minimum SPM qualification.
Fluent in Mandarin.
Experience in customer service, especially in call centers, is a plus.
Strong verbal and written skills in English and Bahasa Malaysia.

Traits:
upbeat attitude, detail-oriented, reliable, ethical, and goal-driven

Skills:
attentive listening, empathy, patience, clear communication, and persuasive abilities.
Ability to stay cool under pressure and adapt to shifts, including nights and weekends.
Must have your own transportation.

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