Renewals specialist

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia The Access Group Full time

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life.

Be You.- is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture.

We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you.

We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.


About you:

As a Digital Renewal Sales Specialist within our Customer Success Management function you will own a portfolio of customers with associated goals and targets designed to improve customer renewal rates, increase contract tenure, grow and expand existing customers ARR.

You will provide a proactive approach to renewing our customers that de-risks future revenues against churn and adds value into the renewal process.

You will have close connections with the Customer Success and Account Management teams where you will need to collaborate agreeing renewal strategies and customer engagement styles.


About the role:
The role reports to the Customer Success Renewal Manager.

The role requires strong customer focus with commercial acumen, analytical mindset and strong relationship building skills, so as to maintain a highly scalable renewals pipeline and playbook.


Day-to-day, you will:

  • Own and deliver the NRR / Churn targets / Cross Sell & Up Sell Targets within your allocated portfolio of customers
  • Analyse your renewing customer data ensuring accuracy prior to customer engagement
  • Accurately build and then maintain renewal opportunities in Salesforce
  • Engage Sales Account Managers and Customer Success Managers to review upcoming customer renewals, agreeing the renewal strategy and customer engagement style
  • Provide accurate forecasting of your future customer renewals
  • Ensure the customer experience through the renewal process meets with Access expectations
  • You will be proactive in approach to secure renewal revenues early
  • Work with the CSM team to continuously improve adoption, customer satisfaction and retention
  • Continually look for new and better ways of secure and retain our customers
  • Encourage innovation within the team
  • Build and manage productive relationships with key stakeholder groups including our sales teams, professional services, support, operations functions, product and development As a Digital Renewal Sales Specialist your Skills and Experiences likely include:
  • Background in software renewals preferred
  • 3+ years' experience in Sales and Customer Success/Maintenance Renewals.
  • Working knowledge of preferred
  • Strong work ethic
  • Able to evidence strong resilience and objection handling
  • Strong communication skills. Provide excellent customer service at all times
  • A True Team Player. Strong collaborator and communicator, both to customer and to internal teams including all on the account management team What are we all about?The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than?100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for usWe wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you?Let's make a difference together. Love Work. Love Life. Be You.

  • Renewals Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Access Full time

    Sector: Customer Success- Expiry Date: 27 December 2023- Job Ref: J10775Join the Access Family and see how we make software ideas become a reality Our core value of 'Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.We...

  • Associate Customer Success Renewal Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SAS Full time

    :Nice to meet youWe're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and...

  • Retention Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Access Full time

    Sector: Customer Success- Expiry Date: 27 December 2023- Job Ref: J10774Join the Access Family and see how we make software ideas become a reality Our core value of 'Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.We...

  • Specialist, Customer Acquisition

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Specialist, Customer AcquisitionJob DescriptionThe Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to...

  • E-commerce specialist

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Eps Consultants Sdn Bhd Full time

    Position : E-commerce Specialist - Campaign Tenure: 1 year contract renewable basis Working Location : Sunway Pinnacle Working Hour : Standard Salary : RM6500 RM9000 Job Responsibilities : Manage workflow optimization through automation. Map, plan, and coordinate activities related to workflow. Address workflow/queue related risks, collect feedback, and...

  • E-commerce specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Eps Consultants Sdn Bhd Full time

    Position : E-commerce Specialist - Campaign Tenure: 1 year contract renewable basis Working Location : Sunway Pinnacle Working Hour : Standard Salary : RM6500 RM9000 Job Responsibilities : Manage workflow optimization through automation. Map, plan, and coordinate activities related to workflow. Address workflow/queue related risks, collect feedback, and...

  • Provider Business Partnering, Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full time

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ And to get there, we need...

  • Customer Value Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    The OpportunityOur partner, a leading global InsureTech who has been providing small businesses with the simplest way to get their business insurance sorted, is hiring for Customer Value Specialist to be part of their Manila team The team opened its doors in 2008 and now operates in Australia, the US, and New Zealand.As a Customer Value Specialist, you will...

  • E-commerce specialist- campaign

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Eps Consultants Sdn Bhd Full time

    Position : E-commerce Specialist Tenure: 1 year contract renewable basis Working Location : Sunway Pinnacle Working Hour : Standard Salary : RM6500 RM9000 Job Responsibilities : Manage workflow optimization through automation. Map, plan, and coordinate activities related to workflow. Address workflow/queue related risks, collect feedback, and ensure...

  • E-commerce specialist- campaign

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Eps Consultants Sdn Bhd Full time

    Position : E-commerce Specialist Tenure: 1 year contract renewable basis Working Location : Sunway Pinnacle Working Hour : Standard Salary : RM6500 RM9000 Job Responsibilities : Manage workflow optimization through automation. Map, plan, and coordinate activities related to workflow. Address workflow/queue related risks, collect feedback, and ensure...

  • Sales Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    Position: Activation Specialist - English (AU)Tenure: 1 Year contract ( Renewable Basis)Salary: RM RM Maximum)Working Location: Kuala LumpurJob Responsibilities Deal Shaping Drive the sales process and outcomes on a dedicated basisgrowing a profitable pipeline and/or backlog of sales, through deal origination, sales negotiations and closure. Liaise with...

  • People Services Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    The purpose of this role is to deliver transactional and specialist HR services. The Advisor is customer focussed and has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees. Always operating with...

  • Logistics Assistant Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ELABRAM SYSTEMS Full time

    Logistics Assistant SpecialistContract duration: 12 months (renewable)Departments: LogisticsJob scope:Working hours: Mon to Fri, 9-6Working location: menara TM KLSalary : RM RM 5000Conduct inventory checks in the warehouse and ensure system accuracy.Monitor transportation status and coordinate activities.Optimize transportation resources.Maintain knowledge...

  • Specialist, Category Management

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia foodpanda Full time

    Company Description"To be the most loved everyday food and groceries destination" - that's our mission at foodpanda (small 'f').foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new...

  • E-commerce Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    Position : E-commerce SpecialistTenure: 1 year contract renewable basisWorking Location : Sunway PinnacleWorking Hour : StandardSalary : RM6500 - RM9000Job Responsibilities: Manage workflow optimization through automation. Map, plan, and coordinate activities related to workflow. Address workflow/queue related risks, collect feedback, and ensure continuous...

  • IT Governance, Risk and Compliance Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Skill Quotient Full time

    Role: IT Governance, Risk and Compliance SpecialistClient: InsuranceWorking Mode: On SiteJob Type: 12 Months contract based. Renewable & Extendable.Job Location: Damansara/KLExperience: - 5 years' experience in IT GovernanceOpen for Local Malaysians OnlyJOB DESCRIPTION Enforces IT standards and IT Governance in Allianz Malaysia. Manage group reporting (GITD)...

  • Specialist, Sales and Policy Operations Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BTC Recruitment Malaysia Full time

    Open Position: Specialist, Sales and Policy Operations Support (MNC Company)An MNC Shared Services Company is currently hiring an Assistant Manager, Sales and Policy Operations Support to come and join them in the Kuala Lumpur office.Key responsibilities include: Holds a Bachelors Degree in any related field. At least 3 years of working experience in shared...

  • Sales Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cxl executive Full time

    Position: Sales Specialist ExecutiveLocation:KLCCWorking Days:Monday - Sunday / 2 days off rotationalOperation Hours:9:30 AM - 10:30 PM (2 Rotational working hours)Salary:RM 3,000 - RM3,600Location: Suria KLCCContract Duration:12 Months (Renewable based on performance)Intake:Immediate Hiring (Prefer No notice required)Education: minimum SPM with 3 years'...

  • Licensing Associate

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia WEBHELP Full time

    Salary package: basic +KPIThe Licensing Associate (LA) works with the Renewal Specialist (RS) and Partner Connection Manager (PCM) to secure the customers renewal agreement on time, helping to identify licensing up sell and cross sell opportunities, aligned to the customer need.The LA will work with the RS to understand the customer licensing position by...

  • Contract Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Aveva Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.We're the first software business in the world to have our sustainability targets validated by the SBTi, and...