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Customer service assistant

4 months ago

Johor Bahru, Johor, Malaysia Ijm Corporation Berhad Full time

Job Description:

As a Customer Service Assistant at IJM Corporation Berhad, you will be responsible for providing exceptional customer service to our clients remotely.

Your duties will include responding to customer inquiries via phone, email, and online chat, resolving customer complaints, and providing information about our products and services.

You will also be responsible for processing orders, updating customer accounts, and maintaining accurate records of customer interactions.

Responsibilities:

  • Responding to customer inquiries in a timely and professional manner
  • Resolving customer complaints and escalating issues as needed
  • Providing information about products and services
  • Processing customer orders and payments
  • Updating customer accounts with relevant information
  • Maintaining accurate records of customer interactions
  • Collaborating with other departments to ensure customer satisfactionRequirements:
  • 1 year of customer service experience
  • Energetic and hardworking personality traits
  • Strong decision
  • making and presentation skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office and CRM software
  • High school diploma or equivalentBenefits:
  • Gym membership
  • Retirement plan
  • Visa sponsorship

Working Environment:
At IJM Corporation Berhad, we recognize and reward employees based on performance and merit. We provide a supportive and inclusive work environment where employees can thrive and grow in their careers.

Deadline to Apply:
May 1, 2024

Equal Opportunity Statement:
IJM Corporation Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

How to apply:
Apply on Grab Jobs and you will be notified if shortlisted for the job.