Systems Support Specialist

1 month ago

Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

Req ID:

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Support Specialist to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

In these roles you will be responsible for:

  • Ability to work in Level 2 Production Support Environment and work closely with Clients and Stakeholders and provide application support.
  • Should have flexibility and be able to adapt according to business needs.
  • Coordinate with L3 and development team to provide and implement solutions as required.
  • Provide Weekend support as and when necessary, depending on Client Requirements
  • work on creating Change requests and work with various teams in getting that change approved and get it deployed in production.
  • provide support to release management team by performing sanity and validations after successful deployment.
  • work on handling Incidents and Requests and ensure to provide solution to the issues.
  • Interaction with Business Users and other teams while resolving tickets and ensure to provide solution. Ensure the application and systems problems are fixed, as well as providing excellent customer service.
  • Ensure excellent customer service through the application of customer support skills, business, and technical knowledge to triage, diagnose, troubleshoot, and escalate or resolve customer application issues.

Requirement:

  • Experience required– 3-5 Yrs.
  • Experience in Payment Solution on IBAS / Payment Exception Management System (PEMS) / Singapore Payment Management System (SPMS) platform is required
  • Mandatory Skill set required for this role: UNIX, Oracle RAC
  • Good written and oral communication skills
  • Ability to work under pressure and to tight deadlines.
  • Empathy with users
  • Patience and understanding
  • Acceptance of ownership
  • Investigation and diagnostic skills
  • Attention to detail.
  • A proactive approach

Qualification:

  • A Bachelor's degree in Engineering / Equivalent / Advanced degree related to computer field.

Preferences:

  • Flexible.
  • Willing to work in Rotational shifts - 24/7 offsite standby support.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

  • Systems Support Specialist

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Systems Support Specialist to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia...

  • Systems Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Systems Support Specialist to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia...

  • Systems Support Specialist

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Systems Support Specialist to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia...

  • Fundraising Specialist Intern

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    Job SummaryWe are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson.To be a successful sales development...

  • P2p Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Informa Global Support Full time

    Company DescriptionInforma is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally.Informa's leading brands and expert teams create...

  • Application Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full time

    The Technical Support Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with...

  • Application Support Specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full time

    The Technical Support Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with...

  • Support specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ijm Corporation Berhad Full time

    Job Description:We are seeking a part-time Support Specialist to join our dynamic team at IJM Corporation Berhad in Kuala Lumpur. As an Associate Level Support Specialist, you will be responsible for providing reliable and adaptable support to our team members and clients.Responsibilities: Provide technical support to team members and clients through various...

  • Support specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ijm Corporation Berhad Full time

    Job Description:We are seeking a part-time Support Specialist to join our dynamic team at IJM Corporation Berhad in Kuala Lumpur. As an Associate Level Support Specialist, you will be responsible for providing reliable and adaptable support to our team members and clients.Responsibilities: Provide technical support to team members and clients through various...

  • Support specialist

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ijm Corporation Berhad Full time

    Job Description:We are seeking a part-time Support Specialist to join our dynamic team at IJM Corporation Berhad in Kuala Lumpur. As an Associate Level Support Specialist, you will be responsible for providing reliable and adaptable support to our team members and clients.Responsibilities: Provide technical support to team members and clients through various...

  • Technical Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full time

    Job Purpose:The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

  • Technical Support Specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full time

    Job Purpose:The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

  • Technical Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full time

    Job Purpose:The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

  • Sales Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyppies Full time

    Join a fast-paced and thriving sales team as aSales Support Specialist A local leading Cybersecurity solutions provider is looking for a highly organized and detail-oriented individual who is passionate about delivering exceptional customer service.As a Sales Support Specialist, you will be instrumental in providing comprehensive administrative and...

  • Application Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GENO Management Full time

    Position : Application Support SpecialistSalary : RM 2,500 - RM 5,000Location : Kepong, KLWorking Days / Time : 8.30am - 5.30pm / Mon - FriJob summaryResponsibility Required to do onsite installation from hardware to systems especially new users. Perform onsite training to users and presentation to new and existing users on product features. Prepare and...

  • Logistics Assistant Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ELABRAM SYSTEMS Full time

    Logistics Assistant SpecialistContract duration: 12 months (renewable)Departments: LogisticsJob scope:Working hours: Mon to Fri, 9-6Working location: menara TM KLSalary : RM RM 5000Conduct inventory checks in the warehouse and ensure system accuracy.Monitor transportation status and coordinate activities.Optimize transportation resources.Maintain knowledge...

  • Application Production Support Specialist

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Production Support Specialist to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14),...

  • Application Production Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Production Support Specialist to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14),...

  • Application Production Support Specialist

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Production Support Specialist to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14),...

  • ERP Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tek Infotree Sdn Bhd Full time

    HIRING ERP SUPPORT SPECIALISTLOCATION: BANGSAR, KUALA LUMPUR OFFICEJOB FUNCTION: INFOTECH & DIGITALISATIONLOCAL MALAYSIAN CITIZENS ONLYPERMANENT ROLEMAX SALARY BUDGET RM8,000DUTIES AND RESPONSIBILITIES Provide enduser support. Serve as a coordinator between functional and thirdparty service providers. Recommend ERP System integration/improvement, where...