CIAM Operations Engineer

4 weeks ago

Malaysia Adecco Malaysia Full time

As the CIAM Operations Engineer, your primary responsibility will involve overseeing and maintaining our external Identity solution on a full-time basis. Within this position, you'll uphold the solution's integrity and accessibility, manage change management activities, and collaborate closely with application teams to facilitate User Acceptance Testing (UAT). Here's a condensed overview of your expected duties:

Job responsibilities:


• Assess and validate new features developed by the engineering team, along with ensuring the smooth integration of product updates during UAT.


• Execute the deployment of new features and platform upgrades in both UAT and PROD environments, which may necessitate occasional off-hours work and standby support for PROD deployments.


• Offer assistance to application teams during UAT procedures.


• Handle incident management and change management tasks efficiently, including the submission and closure of CRs.


• Continuously monitor the health and performance metrics of the CIAM solution.


• Provide on-call support outside regular business hours on a rotational basis.


• Promptly escalate any critical issues to the engineering team for resolution.

Qualifications and Experience:


• Hold a bachelor's degree in information technology, Computer Engineering, or Computer Science.


• Possess at least 5 years of overall experience, demonstrating a solid grasp of Identity and Access Management principles, including:

o Identity lifecycle management

o Understanding of Identity data models

o Access management

o Familiarity with Authentication, SSO and MFA

o Knowledge of Authorization principles


• Have a minimum of 2 years' hands-on experience in implementing and configuring the ForgeRock CIAM solution.


• Proficient in at least one of the following programming languages or technologies:

o Java/JavaScript

o Groovy

o YAML

o XML

o RESTful APIs

o Git


• Experienced in authentication and federation technologies such as:

o SAML

o OAuth 2.0

o OpenID/OIDC

o UMA 2.0

o FIDO2


• Highly desirable to have experience with DevOps practices, CI/CD pipelines, and containerization tools like Docker.


• Familiarity with cloud concepts and technologies, particularly Azure, AWS, or GCP, is highly advantageous.


• Knowledge or experience in security testing is a plus.


• Prior consulting experience would be beneficial.


• Possession of security certification(s) is advantageous.

Personal Skills:


• Capable of working effectively under pressure and adapting to evolving environments.


• Strong communication and interpersonal skills.


• Ability to quickly grasp technical and business requirements.


• A collaborative team player willing to contribute at all levels to ensure team success.


• Proactive in suggesting improvements to enhance current processes and boost efficiency.

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