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Cloud Support Engineer

3 months ago

Malaysia Hiredly X Full time

This job is a Cloud Support Engineer. You might like this job because you'll work with various cloud platforms, help resolve issues, and collaborate with teams to enhance customer experience.

Full-Time

Job Description
  • Work directly with Azure/AWS/Google/Alibaba cloud platforms and technologies (IaaS and PaaS) architects to help reproduce and resolve any issues.
  • Respond to escalated customer service issues.
  • Actively participate in change and incident management processes and coordinate several stakeholders.
  • Coordinate with other teams to complete orders where managed service support is requested.
  • Coordinate with other services teams where cloud services & virtualization specific issues are escalated.
  • Responsible for the general health and maintenance of cloud service offerings.
  • Responsible for dealing with customers' feedback and inquiries, assisting customers in collecting and analyzing data.
Job Requirements
  • Fresh graduates are encouraged to apply.
  • More than 1 year of experience with Azure/AWS/Google/Alibaba cloud platforms and technologies (IaaS and PaaS) in either production support or school projects is an added advantage.
  • Degree in Computer Science, Information Technology or equivalent.
  • Interest in Cloud Computing.
  • Willingness to learn, teamwork spirit, and problem-solving skills.
Skills
  • Cloud Computing
  • AWS CloudFormation
Experience Level

1 - 3 Years of Experience

Entry Level

Job Specialization

General IT

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