Client advisor

1 month ago


Kuala Lumpur, Kuala Lumpur, Malaysia Richemont Full time

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: The story of Cartier is founded on audacity and passion.

For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices.

Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity.


JOB MISSION:

As an Ambassador of the Maison, this role ensures a unique client experience before, during and after a sale and proactively develops their client portfolio.

You will also participates to the daily boutique operations.

KEY RESPONSIBILITIES:

  • Ensures a unique and exceptional client experience during a sale
  • Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)
  • Adapts according to client(s) needs and motivations
  • Strives to always improve and surprise the client(s)
  • Deals with ease during negotiations and objections
  • Transmits the passion and values of the Maison
  • Acts as the privileged contact for the client(s) in case of After Sales
  • Meets individual and boutique targets, both quantitative and qualitative
  • When applicable, deals with Care Service by managing repair orders
  • Cultivates strong client relationships and develops client loyalty
  • Efficiently develops the client portfolio (Sales & Care Service when applicable)
  • Participates to client events and acts as an Ambassador of the Maison
  • Respects all brand and boutique policies and procedures
  • Participates to inventories
  • Participates to the set up and breakdowns at opening and closing of the boutique
  • Participates to the implementation of Visual Merchandising guidelines
  • Assists with special projects when requested

QUALIFICATIONS:
Possess commercial acumen with good selling skills.

Service and client focused Strong interpersonal skills, curiousity and team spirit Preferrably with relevant luxury retail background of at least 3 to 7 years of experience in a similar retail environment Good product knowledge in luxury retail landscape Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths injewellery, watches and writing instruments.

Cartier joined the Group in 1988.#J-18808-Ljbffr
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