It support

Help Desk & IT Support (Information & Communication Technology)

Single Point of Contact:
Serve as the primary contact for all IT incidents and service requests, providing professional and courteous support via phone and email

Troubleshooting & Problem Resolution:
Troubleshoot and resolve technical issues over the phone, or through remote access tools

Website Content Updates:
Regularly update and modify website content, structure, and minor functions as needed

Reports & Records:
Prepare pentest and periodic reports and maintain a detailed website update record

Hosting & Domain Management:
Set up, purchase, and renew hosting and domain services, including handling domain pointing and DNS management

Server Support:
Provide support during server downtime, manage server resources, and ensure the server environment is suitable for website deployment

Maintenance & Security:
Perform routine server cleaning, malware cleaning, and upgrades for Word Press cores and plugins as needed

Vendor Coordination:
Work closely with vendors to manage server-related tasks and ensure optimal performance.

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia?What's your expected monthly basic salary?How many years' experience do you have as a Customer Support Executive?I Concept Arts & Cultural Services I Concept is a multidisciplinary digital agency that started in 2008 with an altruistic dream of delivering extraordinary results to our clients.

Today, we have achieved the results that clients desire and businesses aspire. Blending creativity, innovation and strategy have driven us to success. We have served SMEs, MNCs and GLCs across Malaysia, Singapore and beyond the APAC region. Helping our clients' brands stand out and thrive is our passion, while customer experience (CX) remains our core.#J-18808-Ljbffr

---