Head of Operations

Found in: beBee jobs MY - 1 week ago

Malaysia TIME's group Full time

The Head of Operations will lead and set goals for the operations and training department. Overseeing a portfolio of 300+ restaurants. In addition to the responsibilities outlined in assigned territory, to deliver company strategic objectives; supports translating the objectives into centralized operational priorities and plan. Partners with other leaders and operational teams to define necessary budget, resourcing and logistics management needed to effectively support planned restaurant openings, projected sales, and new product/innovation implementations. Leads resourcing and planning coordination of the teams across the territory, supports Operations excellence, development & coordination teams in delivering business plan goals to ensure alignment and operational support.

Responsibilities:

Ensures your teams are imparting SOPs guidance and education during Restaurant Visits: through shadowing, training, coaching and demonstration, as required.
Reads and reviews evaluations performed by your team / 3rd party to ensure they are consistently documenting adherence to Company standards, improvements made, areas of opportunity, direction on how to improve and goal setting
Coaches and trains team to effectively evaluate how the restaurant is performing compared to SUBWAY policies and procedures, analyze sales, and cost data and provide specific customized direction to improve in these areas. Drive unit sales, multi-unit sales and development plans to ensure company goals are met
Fully understand the current business climate of the hospitality and QSR industry and ability to adapt to new initiatives. Reviews marketing plans and tracking performance of team
Build Territory Relations and franchisee's overall rating of performance by communicating with franchisees via voicemail, e-mail, territory meetings, individual franchise meetings and written communications
Manages internal team by giving on going guidance and support, continuous feedback, and one-on-one job training. Assist in reaching territory goals by guiding each member to effectively influence in their assigned area including but not limited to store operations, store profitability, sales building, and marketing
Completes related HR duties as assigned including employee development, performance evaluations, performance plans, corrective action and interviewing new hire candidates as needed. They will also onboard new hires as well as oversee their training in the field
Assist in potential site identification and its P&L projection

Requirements:

Bachelor's Degree in Business, Communications, Business Analysis, Hospitality, or related field preferred
Good understanding of Digital Sales Channels
Food Safety certification & leadership qualifications highly desirable
Above 10 years multi-site restaurant experience and 6 years large format food retail leadership preferred
Highly commercial with strong business / financial acumen, market awareness
Technical Proficiencies: Software (Microsoft Office Suite programs: Word, Excel, PowerPoint, Outlook)
Excellent written and oral communication
Ability to problem solve on a large scale via a team of managers over a large area with 300+ restaurants
High level of commerciality with the ability to identify potential profit wins and losses through business reviews
Must be able to adapt to different situations and personalities, while maintaining personal integrity and time management with a sense of urgency
Strong influencing & stakeholder management skills with the required gravitas deliver goals and objectives across a diverse & challenging franchisee group, ensuring they reach their goals and align with brand standards.

Head of Operations