Qa - lead

4 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

Job Description QA Lead is responsible for the day-to-day activities and guidance of their team members and requires candidates who can set targets, implement guidelines, and assist with any issues the QAs may have.

QA Lead needs to be focused on QA KPIs & Continuous Process Improvement.

Relevant Experience:
6 – 8 years of overall experience with minimum 2+ years as a Quality Lead managing a team of 10+ Quality Analyst in Content Moderation &/ Fraud Investigation projects

Role & Responsibilities :

  • Responsible for managing a team of QAs across multiple Product Areas making sure daily/weekly/monthly KPIs are achieved
  • Hands on experience in Error trend analysis to improve the process efficiency
  • Candidate should be comfortable to work in 24*7 shifts with rotational weekly offs
  • Ability in Coaching and Guiding the QA team on Feedback delivery mechanism which eventually help in minimizing the Errors repeatability
  • 100% adherence for defined KPIs for QA, in alignment with Client requirement
  • Ensure zero surprise delivery on a day to day, month to month and quarter on quarter basis, from a contractual SLA and client KRAs perspective
  • Drive a proactive culture and mindset to delivery as against a reactive RCA based model; ensure the team keeps challenging status quo to continually improve operational impact for our client
  • Partner and collaborate with Process Excellence Group, Business Analyst Group and AI / ML practitioners to identify and bring to life next gen tech-based interventions to improve quality and efficiency on a non-linear basis
  • QA Lead will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
  • Provide weekly/monthly quality dashboards & stats to Ops Managers & other stakeholders
Flexible to work in assigned shift timings as per process requirements.#J-18808-Ljbffr
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