software support #freshthisweek
4 weeks ago
About us:
Multics Computer Systems Sdn Bhd is a leading provided in the business Software Solutions Sector, specializing in Point of Sales (POS) and financial accounting Softwares, for Retail, Trading, Wholesales and Property Developer's Market.
We are looking for dedicated individulas to help us support our growing customer base.Job Description:
We are hiring a Software Support Consultant in Penang, Malaysia with a minimum of 1 year experiences.
This role is essential in providing support and training to our customers to effectively utilise our POS and Financial accounting software solutions.
The successful candidate will be responsible for handling software related queries, troubleshooting issues, conduct demontration and training to ensure customers can maximise the benefits of using our products.
Responsibilities:
- Support customers experiencing software issues, through remote and onsite assistance
- Issue Resolution: Test and fix software issues to keep our system running smoothly
- Collabration: Work with customers and our IT team to solve issues and make improvements
- Software Management:
- Documentation:
- Account Management:
Job Requirement:
- Candidate must posses at leat a Diploma / Bachelor's degree in computer science or IT related courses.
- Able to communicate in both English and Chinese.
- Patient and empathetic when handling customers
- Work well with a team or alone.
- Great problem solving skills
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