Quality implementation specialist

1 month ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tiktok Full time

About the team This role is part of the Quality Solutions and Implementation team in the Training and Quality pillar of Trust and Safety Operations.

Focused on improving quality, the Quality Implementation Specialist will successfully implement quality assessment systems, solutions, and quality improvement projects across our end to end global quality ecosystem for Tik Tok.

This role will be a key conduit between the Tn Q Quality Solutions team and the Quality Operations and Moderation teams with oversight to all impacting change to front line teams.


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  • Responsibilities
  • Build strong relationships across Quality Solutions, Quality Operations, Training & Performance Improvement and moderation teams to drive successful adoption of key quality projects.
  • Responsible for the successful implementation of quality systems, solutions and projects across teams and regions of our endtoend quality ecosystem.
  • Provides effective change management and governance across a region to ensure strong alignment between all parts of the quality ecosystem.
  • Partners with key regional stakeholders to calibrate, drive consistency in performance and land change effectively.
  • Coordinate training needs/requests for new systems/improvements between Quality Solutions, the Training & Performance Improvement team and moderation teams.
  • Proactively evaluate the impact of upcoming policy/product/process changes for a project in order to coordinate and ensure their effective implementation and positive impact end users.
  • Partners with key stakeholders to provide a strong feedback mechanism to Quality Solutions to ensure continuous improvement of our quality system. Minimum Qualifications
  • Bachelor's Degree or equivalent education, ideally in computer science or business.
  • Experienced project/program manager with a strong track record of successfully implementing transformational regional or global projects/programs.

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  • Preferred Qualifications 1+ years' experience working on content quality, safety or policy is preferred.
  • Lean six sigma qualification or equivalent experience is a plus.
  • Excellent command of English, ability to use English as a working language and crosscultural work experience is preferred.
  • Excellent communication skills, stressresilient and strong ability to adapt to any changes.
  • Ability to work independently and manage multiple projects simultaneously.
  • Strong change management experience.
  • Strong influencing skills.

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  • Trust & Safety recognises that keeping our platform safe for Tik Tok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.
This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence
-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person
-centred, innovative and integrated approach.
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