Sourcing/ Procurement Operations Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Genpact Full time
Sourcing/ Procurement Operations Manager

Location: Selangor, Malaysia

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Inviting applications for the role of Sourcing/ Procurement Operations Manager

Experienced Procurement Operations Manager with a strong track record of leading sourcing and procurement teams to deliver high performance against KPIs and SLAs. Skilled in managing escalations, driving process improvement and transformation initiatives, and coordinating cross-functional projects within defined scopes of work. Adept at analyzing sourcing data to generate actionable insights, implementing best practices, and leading strategic initiatives.

Responsibilities

  1. Lead operation teams to ensure that the agreed KPIs and SLAs as per the Statement of Work are met.
  2. Manage a team of size 20 from delivery and career development, supporting multiple countries.
  3. Draft and negotiate contracts; drive the preparation of proposal documents, statements of work (SOWs), quotations, and competitive bids.
  4. Use appropriate pre-approved legal templates to produce NDAs, Call Off agreements, and contract amendments/renewals.
  5. Evaluate and select suppliers; manage the performance of suppliers and ensure supplier performance of all contracts.
  6. Responsible for savings targets, timely deliveries, and customer satisfaction within the contractual SLAs/KPIs.
  7. Participate in reviews with Global Category managers and Regional Heads of Procurement to ensure strategies are aligned.
  8. Demonstrate professional and concise written and verbal communications in English and build effective working relationships.
  9. Drive process improvement or transformation projects to deliver incremental benefits to the customer.
  10. Prepare and analyze sourcing reports and provide insights to the business and the Genpact team.
  11. Lead the implementation of strategic objectives within the sourcing/procurement organization.
  12. Identify continuous improvement opportunities.

Minimum Qualifications

  1. Degree or equivalent professional qualification in Business Management, Procurement, or Supply Chain management.
  2. Proven procurement experience with a track record of successful sourcing projects.
  3. Fluency in English (additional languages preferred).
  4. Ability to manage multiple end-to-end sourcing projects effectively.
  5. Strong analytical skills and ability to prioritize critical activities.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

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