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Assistant Customer Development Manager

4 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Beiersdorf Full time
Your Tasks

Role Purpose

  • Responsible for account strategy development & implementation to achieve profitable business growth and relationship with customers.
  • The account strategies need to be in line with shoppers marketing, brand strategies and sales objectives.
  • This role will be working closely with shopper & customers marketing and sales department to ensure brand communications and trade execution are maximized in store.

Key Accountabilities

Derive Business Strategy and Objective

  • Contribute to development of sales, marketing, customer retention, advertising, pricing, and distribution strategies.

Customer Orientated

  • Develop and maintain strategic business relationships with customers.
  • Negotiate sales with existing and new customers who are of strategic importance to the organisation.
  • Provide ongoing support to high value clients and ensure high quality customer service is delivered.
  • Identify customer needs and opportunities by analysing sales gaps & develop strategies to minimize or close gaps.
  • Serve as a liaison between clients and company departments.
  • Familiar with outlet's sales operations in terms of merchandising and ordering process.
  • Possess very detailed product knowledge as well as thorough knowledge of client business.

Leadership (Manage, oversee, guidance, coaching, motivation etc)

  • Monitor business to adhere to the company's business strategy.

Derive and implement business processes

  • Lead & ensure all NPL listed on a timely basis.
  • Meet company Account Receivable objectives by maintaining a healthy aging level.

Enhance sales activities to ensure cost and process efficiency

  • Manage trade budget, A&P, trading term discussions within the allocated budget.
  • Ensure trade return rate within company's objectives, maintaining good market hygiene in the trade with FIFO practices.
  • Maximize ROI by evaluating incremental sales and trade investments on a monthly basis.

Obtain and alert with competitive knowledge on market trends, movements, and practices

  • Keep abreast of the latest market trends and developments, with sound knowledge of competitors' activities.
Your Profile
  • Bachelor's degree / diploma in business development or other related fields
  • At least 3 years' experience in key account management or similar areas in multi-national companies, preferably in FMCG
  • Analytical, business acumen, negotiation, customer-oriented, presentation, result-driven
  • Computer literacy in MS Office
  • Good command of English, both spoken and written
Company Overview

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Chantecaille. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment, and society.

Behind every brand, every product, and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY, and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.

Additional Information

Location: Level 12, Tower, 1, PJ33, 3, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200 Petaling Jaya, Selangor

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