Senior Engineer Google Distributed Cloud

2 weeks ago

Petaling Jaya, Selangor, Malaysia GAMUDA Full time

We are seeking a highly skilled and motivated Senior Engineer/Engineer to join our L1 support team specializing in Google Distributed Cloud (GDC) within a secure, air-gapped environment. This role is critical for providing first-line technical support to internal users, ensuring the smooth operation of our critical systems and applications running on GDC. The ideal candidate will possess strong technical skills, excellent communication abilities, and a deep understanding of GDC architecture and components, along with the unique challenges of supporting an isolated environment.

Key Responsibilities

Technical Support & Troubleshooting:

  • Provide first-level technical support to internal users for GDC-related issues, including compute, storage, networking, and platform services.
  • Diagnose and troubleshoot technical problems, escalating complex issues to L2 support or engineering teams as needed, adhering to strict escalation procedures.
  • Utilize diagnostic tools, logs, and knowledge bases to identify root causes and implement effective solutions.
  • Document troubleshooting steps, solutions, and knowledge gained in a clear and concise manner within the designated knowledge base, respecting the security requirements of the air-gapped environment.
  • Proactively monitor GDC systems and services for performance issues, errors, and alerts.

GDC Platform Expertise:

  • Maintain a deep understanding of GDC architecture, components, and services, including compute engine, persistent disk, virtual private cloud (VPC), load balancing, and identity and access management (IAM).
  • Stay up-to-date with the latest GDC features, updates, and best practices, adapting to the constraints of information access.
  • Develop and maintain expertise in troubleshooting common GDC issues and configurations.
  • Follow established incident management procedures to ensure timely response, accurate logging, and effective communication with users.
  • Communicate technical information clearly and concisely to both technical and non-technical users within the secure environment.
  • Collaborate effectively with L2 support and engineering teams to resolve complex issues and escalate incidents as needed, adhering to secure communication protocols.

Documentation & Knowledge Sharing:

  • Contribute to the development and maintenance of comprehensive documentation, including knowledge base articles, troubleshooting guides, and FAQs.
  • Share knowledge and expertise with other support team members, contributing to a culture of continuous learning and improvement.

Security Awareness & Compliance:

  • Adhere to all security policies, procedures, and regulations.
  • Report any suspected security incidents or vulnerabilities to the appropriate teams.
  • Maintain a strong awareness of security best practices and their application.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • 3+ years of experience in IT support or system administration, with a focus on cloud computing platforms.
  • Proven experience supporting Google Cloud Platform (GCP) or other cloud environments is highly desirable.
  • Experience with Google Distributed Cloud (GDC) and supporting air-gapped or isolated environments is preferred.
  • Experience with scripting languages (e.g., Python, Bash) for automation.

Skills & Abilities

  • Excellent troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Computer and Network Security and IT System Training and Support
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