Operations Analyst
3 weeks ago
Job Responsibilities (Open-Ended Scope):
This role involves overseeing the overall operations of a Command Center, covering a wide range of functions such as:
- Presenting the Command Center's capabilities to clients or visitors, including GPS tracking, warehouse surveillance (via CCTV), and related systems.
- Monitoring system performance and escalating any GPS or technical issues to the appropriate support teams for resolution.
- Managing geo-fencing activities and ensuring key locations like customer sites, depots, rest stops, and points of interest are accurately mapped for tracking and reporting.
- Keeping an up-to-date inventory of vehicles (e.g., lorries, prime movers) equipped with GPS for tracking ownership and deployment.
- Ensuring that any driver violations are promptly reported to the relevant personnel for appropriate action.
- Administering user access rights for GPS systems and maintaining accurate records of these permissions.
- Maintaining proper documentation and archiving both electronically and in hard copy formats as needed.
- Handling initial troubleshooting of equipment and software issues, and coordinating with IT or vendors for further support.
- Overseeing Command Center staffing, including scheduling and resource allocation.
- Ensuring efficient use of manpower and optimizing operations within the center.
- Supporting internal teams with technical issues related to hardware or software.
- Monitoring the functionality of internal systems such as KNCC and ensuring minimal downtime.
- Coordinating with IT on issues related to databases, enterprise systems, network connectivity, and other infrastructure concerns.
- Compiling and submitting periodic reports as requested by management.
Requirements:
- A degree in Business Administration, Information Technology, CIMT, or a related field.
- Minimum 5 years of experience in the transportation or logistics sector, with strong IT skills.
- Familiarity with GPS tracking systems (e.g., GamTrack, Astrata, Gussmann, DataFM) and database tools like SQL Server and Enterprise Manager.
- Solid understanding of both hardware and software systems is advantageous.
- Strong skills in presentations, reporting, public speaking, and data analysis.
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