RPA Business Analyst

3 weeks ago

Petaling Jaya, Selangor, Malaysia EPF Malaysia Full time

JOB DESCRIPTION

Work assigned is not limited to the job scope listed below, it may be assigned to another function based on the workload and requirement:

  • This role requires a deep understanding of RPA technologies and potential automation solutions, especially in identifying and driving process improvements before automation.
  • Candidates are expected to combine hands-on expertise with strategic thinking to deliver impactful automation initiatives, collaborate with stakeholders, and ensure smooth transitions in business processes.

JOB RESPONSIBILITIES

Innovation and Process Excellence

Process Analysis and Continuous Improvement

  • Conduct thorough analyses of existing business processes to identify bottlenecks, redundancies, and areas suitable for automation.
  • Utilize DMAIC methodology (Define, Measure, Analyze, Improve & Control) and lean techniques to improve processes prior to automation.
  • Work closely with stakeholders to understand the nuances of current processes and recommend re-engineering or efficiency improvements where feasible.

Demand Management and Stakeholder Collaboration

  • Manage the process pipeline, overseeing process demand and measuring the cost-benefit of proposed automations.
  • Prepare and manage required documentation for demand management activities (e.g., posters, nomination forms, email communication).
  • Facilitate workshops and meetings with stakeholders at all levels, gathering requirements and feedback for continuous process optimization.
  • Collaborate closely with process owners and cross-functional teams to ensure alignment with business objectives and to maintain transparent communication.

Requirements Gathering and Documentation

  • Prepare detailed business cases for proposed automations, outlining expected benefits, required investments, and risk assessments.
  • Gather and document comprehensive business requirements in the Process Design Documents (PDD), capturing the current (As-Is) process and proposing the future (To-Be) process.
  • Conduct Subject Matter Expert (SME) sessions to evaluate nominated processes. Document and communicate outcomes or feedback to users.

Coordination of UAT and Collaboration

  • Coordinate User Acceptance Testing (UAT) with business users, ensuring smooth test execution and collaborating with developers to refine initial test scripts.
  • Monitor UAT progress, gather user feedback, and ensure timely resolution of issues or defects.
  • Communicate project status, risks, and mitigation plans to relevant stakeholders.

Change Management and Training

  • Manage transitions and change processes, ensuring minimal disruption to daily operations and a seamless shift to automated workflows.
  • Develop and deliver training materials to help end-users adapt to new systems and business processes.
  • Organize awareness and feedback sessions that highlight the benefits of automation and encourage continuous improvement efforts.

Project Management

  • Oversee project timelines, resources, and dependencies, ensuring successful delivery of automation initiatives.
  • Coordinate cross-functional teams, keeping stakeholders updated on project milestones and any necessary adjustments.
  • Evaluate and maintain the status, timeline, and resource planning for all projects within the department or assigned scope.

Regulatory and Compliance Considerations

  • Ensure that business processes and proposed changes comply with relevant laws, regulations, and industry standards.
  • Conduct risk assessments to identify potential compliance issues and mitigate them appropriately.
  • Adhere to standardized governance frameworks, collaborating with the Governance & Design Authority Lead to ensure the RPA program aligns with organizational requirements.

Management Reporting

  • Prepare regular (e.g., quarterly) reports for upper management review and feedback.
  • Establish, maintain, and monitor dashboards for reporting progress on automation initiatives and performance metrics.
  • Update and maintain the latest document to reflect the most current information regarding automated processes and departmental statistics.

Process Inventory

  • Consolidate, analyze, and maintain an inventory of departmental processes, tracking their automation status and identifying opportunities for further optimization.
  • Collaborate with business users to evaluate pain points and areas suitable for future automation.
  • Ensure a continuous feedback loop to promote ongoing improvements in process efficiency and automation.

JOB REQUIREMENTS

  • Bachelor's degree in Business Administration, Computer Science, Information Systems, or other related qualification recognized by the government.
  • Minimum 5 years of experience in business analysis, process improvement, or related fields.
  • Familiarity on working with automation tools (e.g., Blue Prism, UiPath, Automation Anywhere, Power Query) and proficiency in process mapping or documentation is preferred.
  • Strong analytical and problem-solving skills, with experience using DMAIC or other Lean/Six Sigma methodologies.
  • Adept at stakeholder management, facilitating requirements-gathering sessions, and driving consensus.
  • Experience in change management, user training, and project coordination.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Excellent communication skills in English and Bahasa Malaysia; ability to articulate technical concepts to non-technical audiences.
  • Able to work effectively in a fast-paced, dynamic environment and adapt to changing business conditions.
  • Detail-oriented, proactive, and results-driven with strong interpersonal and team collaboration skills.
  • Malaysian citizen.
  • Pass the Malay Language including an oral test at the Sijil Pelajaran Malaysia (SPM) level or an equivalent qualification recognized by the Government.

JOB STATUS

Permanent

PLACEMENT

Investment Solution & Innovation Section, Investment Services Department

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for an interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 3 MONTHS after the closing date of the advertisement.

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