T&T Consultant SAP SuccessFactors AMS

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Deloitte PLT Full time

Select how often (in days) to receive an alert:

T&T Consultant SAP SuccessFactors AMS - Employee Central (EC) - Core /TO

Date: 9 Mar 2025

Service Line / Portfolios: Enterprise Technology & Performance

Location:

Manila, PH Jakarta, ID Ho Chi Minh City, Ho Chi Minh City, VN Kuala Lumpur, MY Bangkok, TH Hanoi, Hanoi, VN

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now

  • You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
    • To render 2nd level AMS support by performing in-depth production incident troubleshooting, resolving any production incident and monitoring the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA).
    • To collaborate with Developer to deliver simple to medium complexity enhancements within the agreed timeframe and with quality.
    • To provide progress and status reports at regular intervals to the Client.
    • To escalate and inform the Service Delivery Manager (SDM) and/or the Team Lead of any impending slippage in the delivery dates, aging tickets, or any matters likely to impede the service level of the contract.
    • To maintain documentation according to firm standards, best practices, and standard operating procedures.
    • To fully comply with and adhere to all the standard AMS processes & procedures and client's IT policies.
    • To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload.
  • You may be assigned as part of a project team member to implement the application. In this role, you are expected
    • To support the project teams in delivery of our solution applications and in development of work products that address our clients' business needs.
    • To support the project teams in developing presentation materials and in coordination of communications with the client.
  • You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industries.
  • You will uphold the firm's standards and ethos in working with fellow team members and in your interactions with the clients.
  • You will support business development efforts by contributing directly to the preparation and development of proposals, presentations, and publications.

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters. Additionally, Analysts/Senior Analyst/Consultant across our Firm are expected to:

  • Demonstrate a strong commitment to personal learning and development.
  • Understand how our daily work contributes to the priorities of the team and business.
  • Understand the set expectations and demonstrate accountability in keeping personal performance on track.
  • Actively focus on developing effective communications and relationship-building skills with stakeholders, clients, and team.
  • Demonstrate an appreciation for working with others.
  • Understand what is fundamental to Deloitte's success as a business.
  • Demonstrate integrity and an awareness of strengths, differences, and personal impact.
  • Develop their understanding of Deloitte and offer a fresh perspective.

Requirements:

  • Have at least 1 - 5 years' experience working with SAP SuccessFactors AMS - focus Employee Central (EC) - Core /TO. We open for SAP S/4HANA or SAP ECC or SAP SuccessFactors or Oracle or Concur as a support team lead/member, implementation team lead/member of the application.
  • Candidates with 1.5 – 2 years' experience supporting an ERP application other than the above may also be considered for Analyst position.
  • Have basic knowledge of integration to other related modules/sub-modules of the above applications.
  • Have experience in delivering solutions on cloud or on-premise platforms.
  • Have experience working on traditional waterfall and/or Agile delivery approach.
  • Certifications in any of the above applications and/or certified in ITIL or Project Management (e.g. PMP, PRINCE or Agile) or DevOps is an added advantage.
  • Good command of English Language. Ability to speak and/or write other languages will be an added advantage.
  • Good analytical thinking and ability to engage stakeholders.
  • Pro-active, able to work independently to deliver tasks assigned timely.
  • Flexibility to take on new solutions/applications where applicable.
  • Willing to work based on clients' business workdays and office hours and on rotation basis to support any critical or high request after client's business office hours.
  • Ability to travel if required, i.e. to be placed at Client's site for the project.

Due to the volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

#LI-GN

Requisition ID: 107825

In Philippines, the services are provided by Navarro Amper & Co and other related entities in Philippines, which are affiliates of Deloitte Southeast Asia Ltd.

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