Restaurant Supervisor

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Limited Full time

Responsible for managing all aspects of the restaurant. He/ she is expected to deliver a high-quality experience to our guests and motivate our colleagues to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.

Key Responsibilities:
  1. Create and maintain a pleasant working environment and foster teamwork at all times.
  2. Assist Restaurant Manager to constantly find ways to further increase revenues without sacrificing pre-determined standards.
  3. Communicate guest feedback to the Restaurant Manager at once and through the use of the outlets log book.
  4. Ensure effective communication between Supervisor and Staff.
  5. Ensure that all service colleagues are briefed regularly on the hotel's policies and procedures.
  6. Ensure effective implementation of the IMS policy and procedures.
  7. Ensure continuous training and awareness of the IMS system.
  8. Ensure OTPs are monitored and acted upon.
  9. Identify areas of improvement through CPAR or suggestions.
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