A&W Assistant Restaurant Manager
6 days ago
Are you a seasoned leader with a passion for delectable food and the ability to inspire and lead a dynamic team? If you believe that good food truly starts with great people, then you're the perfect fit for our A&W family We're on the lookout for Assistant Restaurant Manager / Manager-in-Training to take our iconic flavors to the next level.
Overview:
As an A&W Assistant Restaurant Manager / Manager-in-Training, you'll be in charge of upholding the rich tradition of A&W - serving delicious fast food in a welcoming atmosphere. You'll be the driving force behind our commitment to exceptional food quality, outstanding customer service, and a memorable dining experience. Manage the daily shift management of the restaurant to meet and maintain A&W operations standards.
Work Location:
- Selangor
- Perak
- Penang
- Kuala Lumpur
- Negeri Sembilan
- Johor
Duties and Responsibilities:
- To assist the Restaurant General Manager in achieving the set targets in store operations KPI's.
- To lead and manage shifts in achieving CHAMPS standards and company goals.
- Ensuring the shift is properly staffed and ready to handle business volume.
- To maintain effective communication at all times.
- To assist in active recruiting plans when necessary.
- To deliver great customer service and achieve service targets during the shift.
- To handle all customer complaints and resolve them in a timely manner.
- To assist the Restaurant General Manager with payroll, attendance, administrative tasks, and paperwork as needed.
- To provide coaching to Team Members on their day-to-day operations.
- To conduct On Job Training (OJT) or Classroom training to Team Members on a regular basis.
Qualifications & Requirements:
- Degree or diploma in any discipline.
- 1 year of experience in F&B or service-related experience.
- Good technical or SOP knowledge.
- Proven ability to uphold operations and company standards.
- Willing to learn, responsible, and maintain a positive attitude with a high level of energy at all times.
Fresh graduates and those who are passionate about food and excellent service are encouraged to apply.
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