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Retail Associate

1 month ago

Kuala Lumpur, Kuala Lumpur, Malaysia Ana Tomy Sdn. Bhd. Full time

This job is a Retail Associate at ana tomy, a stationery brand in Malaysia. You'll be the face of the brand, building relationships with customers and sharing happiness. You might like this job because it offers a chance to be creative, customer-focused, and part of a growing team revolutionizing product design.

RM 2200 - RM 3600

Full-Time

few hours ago

Job Description

Description
ana tomy is a direct-to-consumer, made-to-order stationery and lifestyle brand based in Malaysia.

Here at ana tomy, we're all in, dedicated to our ambition to break from tradition. We create kickass customisation experiences and revolutionise the way we design products and interact with the users.

So, if you are curious and creative, a true team player and motivator with a can-do mindset, join us now.

What's the role?
We are looking for a Retail Associate as our brand ambassador to build meaningful relationships with customers.

The ideal candidate will represent the brand by providing best-in-class support to all of our customers from the moment they step foot in the door until the moment they leave.

You inspire others through connection and education. You are customer-focused, enjoy helping others, and are passionate about our product. Your goal is to share and spread happiness to customers visiting our store as you will be the face of our brand, and a champion of our mission and values.

This is an exciting time to join the team as we are building the core team to support our future growth.

Job Requirements

What will you do?
Day-to-day, you will:

  1. Introduce and educate customers about our brand values and products
  2. Deliver a memorable experience to each and every customer in a way that is uniquely ana tomy
  3. Maintain the highest level of product knowledge and assist customers in customising products every step of the way
  4. Assemble our personalised products with high efficiency and quality craftsmanship
  5. Manage and process the store pick-up orders to ensure the timeliness of all deliveries
  6. Liaise with customers to manage and resolve requests related to orders, refunds or exchange.
  7. Observe quality control for each personalised order
  8. Work closely with the e-commerce team to ensure smooth operation of order fulfilment and logistic arrangements.
  9. Process, organise and track stock to ensure supplies are enough and in good order.
  10. Ensure all data is captured accurately in internal systems and spreadsheets
  11. Organise and prioritise your workload to ensure deadlines are met
  12. Show up to shifts on time with a can-do attitude
  13. Restock sales floor throughout the day
  14. Keep our store clean, tidy, and maintain store presentation

Requirement
You'll succeed in this role if you:

  1. Have 1-2 years experience working in retail
  2. Minimum SPM or Diploma holder (degree is a bonus)
  3. Have the ability to communicate with warmth, energy, and sincerity
  4. Have a genuine interest in initiating conversations and building relationships with customers (bilingual abilities preferred but not required)
  5. Have the capacity to learn and sell products requiring specialist knowledge
  6. Are passionate about handcrafted works with quality craftsmanship
  7. Are highly organised and a process-driven individual
  8. Have an eye for detail, and good problem-solving skills
  9. Have great communication skills and enjoy working in a team
  10. Like taking plenty of initiative, and are a highly motivated self-starter
  11. Enjoy multi-tasking and work cross-functionally
  12. Have the appetite to work in a fast-moving, entrepreneurial environment
  13. Have a genuine interest in wanting to make a difference in a growing business
  14. Are a team player with an open, honest communication
  15. Are a strategic thinker with a thorough and detailed approach
  16. Are not just getting the job done but getting it done well
  17. Have a minimum of five days availability weekly, in addition to full availability on weekends.
Skills
  • Retail Operations
  • Retail Management
  • Retail Experience
  • Customer Service
  • Customer Support
  • Customer Relationship Management
  • Customer Relationship Building
  • Product Knowledge
Company Benefits

Private medical and rewards scheme
Pass probation and unlock perks Enjoy free GP visits, yearly optometric check-ups, dental care, and our private medical and rewards scheme

Company Profile

ana tomy is about breaking traditions and creating amazing customisation experiences. Hands down, we love creating. In 2016, we created ana tomy—a space to customise and personalise your stationery and lifestyle goods. We celebrate diversity and encourage individuality because we accept weirdness is the source of our character and creative powers. Weird is who we are, the best parts, not perfect, not trying—just ourselves. That is why we believe in a personalised future.

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