Specialist Digital Workplace
3 weeks ago
Location: Kuala Lumpur, MY
Global Business Unit: OTH
Job Function: Information Technology
Requisition Number: 172671
Description:
Job Summary:
This role is a technical position responsible for overseeing and managing the digital tools, technologies, and strategies that support DKSH's internal & external collaboration, communication, and productivity. This role involves working closely with various teams and stakeholders to design, implement, and maintain an efficient and user-friendly digital workplace environment at a global scale.
Responsibilities:
- Build, run, and maintain digital workplace solutions.
- Strong in identity management solutions with Active Directory & Entra ID (formerly known as Azure Active Directory).
- Experience in onboarding & offboarding processes with Identity Governance & Administration solutions, including SailPoint, Saviynt, or Okta.
- Experience in virtual desktop infrastructure, including AWS Workspaces, Azure Virtual Desktop, and Windows 365.
- Familiar with Office 365 including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
- Troubleshoot and resolve issues related to Office 365 functionality, configuration, and usage.
- Familiar with unified endpoint management solutions, including Intune, ManageEngine, Ivanti, or SCCM.
- Experience in supporting Windows 10 & 11 administration and security patching.
- Hands-on experience in Microsoft/Office 365 administration including Active Directory, Entra ID (formerly known as Azure Active Directory), Exchange Online, SharePoint Online, Teams, Security & Compliance, etc.
- Experience with endpoint detection and response solutions including Defender or CrowdStrike.
- Strong technical background in designing, developing, and implementing new digital workplace solutions that align with IT strategy.
- Create and manage project timelines for all digital workplace solutions.
- Assist in evaluations for designing digital workplace solutions for supporting global implementation.
- Embrace DKSH's culture elements – Our purpose, Our values & Our People DNA.
- Execute process improvements and development of policies, procedures, and tools to optimize overall use of resources.
- Ensure services provided adhere to service level agreements.
- Build strong working partnerships with Regional/Country IT teams, business stakeholders, and users.
- Communicate user needs, priorities, and customer satisfaction.
- Collaborate with IT Infrastructure & IT Security teams to perform regular reviews and updates of hardening standards for various operating systems and platforms.
- Provide knowledge sharing to other Digital Workplace personnel.
- Review and assess platform security compliance to hardening standards.
- Strong ability to analyze and present data to support product & delivery decisions as required.
- Flexible on-call rotations to ensure 24/7 security escalation coverage.
- Perform or coordinate security incident handling, documentation, root cause analysis, troubleshooting, and post-incident reports.
Job Requirements:
- Familiarity with numeracy and quantitative analysis skills.
- Sense of ownership and proactiveness in identifying, improving, and optimizing processes and mitigating gaps.
- Demonstrate fluency in local language and English, both written and verbal communication skills.
- Strong ability to work independently and cooperate with diverse teams and multiple stakeholders.
- Experience in planning & managing IT Infrastructure budget.
Qualifications:
- Professional degree in Computer Science, Information Technology, or equivalent.
- At least 3-5 years of working experience in IT infrastructure.
- Excellent leadership, strategic thinking, problem-solving abilities, and team management skills.
- Strong communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
- Keep abreast of the latest technologies and technological opportunities.
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