Application Support Engineer Opcenter RD&L

3 days ago

Bayan Lepas, Penang, Malaysia Siemens Digital Industries Software Full time

Direct message the job poster from Siemens Digital Industries Software.

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

With our Digital Enterprise portfolio, we provide and encourage companies of all sizes with an end-to-end set of products, solutions and services to integrate and digitalize the entire value chain. Meaningful optimization for the specific needs of each industry, our outstanding portfolio supports customers to achieve greater efficiency and flexibility.

Within Siemens DISW, Opcenter RD&L (Research, Development and Laboratory) offers companies in CPG and process a scalable and flexible platform to streamline, optimize, and align all formulated product data management.

We are looking for an Application Support Engineer Opcenter RD&L to join our team globally. This role is based in Bayan Lepas, Penang (Malaysia).

Responsibilities:
  • You will be responsible for handling problems and questions reported by our customers and partners (on our support portal or by phone).
  • Your role will include solving configuration and implementation problems for our end customers.
  • When you solve a problem, you will need to communicate the solution in such a way that it is understandable by the customer (sometimes not technical specialists).
  • When you reproduce a reported problem in the standard product, you will have to document the scenario in which the problem occurs, and you will forward this information to the development team who will need to fix the reported problem. As a support engineer, we are not making changes to the standard product code.
  • Based on your experience from solving problems, you will be invited to write knowledge base articles explaining the problem and the solution. These articles will be published on our support portal and will help other customers with similar questions and problems, helping us decrease the number of incoming support cases.
  • Our support team follows the new trends in the world of application and product support, by providing additional services such as communities (where customers can post questions or share their knowledge), and with a focus on the end customer by helping them use our products in the best way to guarantee a high return on their investment.
Requirements:
  • Minimum Bachelor's Degree in Software Engineering or Computer Science related background.
  • Knowledge and skills in software tools, product design, quality, and production environments: in the F&B, Chemicals, or Laboratory related industry (would be preferred).
  • Excellent communication skills, analytical skills, customer-oriented, flexible, autonomous and structured, ability to quickly understand and assess the problem reported by the customer.
Growth Opportunities:
  • Become an expert in a clearly defined technology (SQL server, SQL server Reporting services, .net, java, etc.) within the support team.
  • Evolution towards a functional expert: become THE contact person for a specific customer to help them use our solution optimally, assist with questions, problems, and consult them to configure the system.
  • With the acquired experience in the support team, you have the opportunity to transition to the department that implements new projects for new customers.
  • Our company, Siemens Digital Industries Software offers different growth paths.
Diversity and Inclusion:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Siemens:

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow

Seniority Level:

Mid-Senior level

Employment Type:

Full-time

Job Function:

Other

Industries:

Software Development

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