Critical Services Manager

3 weeks ago

Batu Pahat, Johor, Malaysia CBRE Asia Pacific Full time

Job ID: 213397

Posted: 04-Apr-2025

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Data Centers

Location(s): Batu Pahat - Johor - Malaysia, Johor Bahru - Johor - Malaysia, Kulai - Johor - Malaysia

About The Role

As a CBRE Critical Services Manager, you will manage the department that resolves and completes day-to-day work orders to meet customer satisfaction. This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

What You'll Do

  1. Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
  2. Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
  3. Review work logs and outstanding items through the in-house system to ensure completion. Retain records and present to client upon request.
  4. Require contractors and staff to comply with all company, client safety, and security requirements. Approve new vendors and maintain relationships with current ones.
  5. Develop and implement critical services training programs.
  6. Meet regularly with Sr management and key stakeholders to provide status reports.
  7. Share advanced expertise and industry experience with the team to help resolve operational problems.
  8. Evaluate Planned Preventative Maintenance assessments of plant and equipment and approve improvements and upgrades.
  9. Confirm all out-of-line situations are documented with incident reports and resolved within a timely manner.
  10. Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
  11. Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
  12. Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
What You'll Need:

  1. Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  2. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
  3. Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
  4. Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
  5. Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
  6. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  7. Extensive organizational skills with a strong inquisitive mindset.
Service line: GWS Segment
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