Senior Manager of Digitalization

1 week ago

Petaling Jaya, Selangor, Malaysia Verdant Solar Sdn Bhd Full time

We are an established Solar company driven by a group of passionate individuals to inspire sustainable living among Malaysians by reducing electricity bill commitment & creating a greener world via NEM Solar PV.

Jobscope:

  • Develop and implement a comprehensive digitalisation strategy that aligns with the company's overall business goals and objectives by creating a roadmap for digital transformation projects, outlining key milestones, deliverables, and timelines.
  • Collaborate with the People & Culture team to analyse and digitalise the employee journey from hiring to exit, to enhance the employee experience.
  • Work closely with the Customer Experience team to analyse and streamline the entire customer journey with a particular focus on the process from case closed to TNB meter change and beyond by implementing digital tools to enhance each stage of the customer experience. This will include the following;
  • Enhance Verdant's CRM system to improve lead management and sales team efficiency.
  • Implement tools for automated NEM and TNB form completion upon customer information input for quotations ensuring seamless transition from case closed to NEM and TNB applications, through to installations.
  • Transform supply chain management by implementing a real-time inventory tracking system for all stages of closed cases with capability to automate inventory booking upon case closure and material assignment upon customer deposit payment.
  • Work closely with the Project team to drive coordinated installations across multiple regions ensuring all installers are scheduled systematically where every customer receives an installation date upon deposit payment and cancellations are significantly reduced.
  • Drive finance process automation by streamlining customer invoicing, supplier billing, and payment processes through digital solutions.
  • Support the development of Verdant Home app, working closely with the third-party app developer to create a user-friendly customer portal for real-time journey tracking and energy production monitoring, with the goal of implementing IoT-based monitoring systems for proactive maintenance of installed solar systems.
  • Establish a centralised data warehouse to consolidate information from various departments and systems to enable the implementation of business intelligence tools for real-time performance tracking and reporting. The objective is to enable the business to develop predictive models for operational capacity planning and to facilitate effective communication and data sharing between departments.

Requirement:

  • Professional experience (8+ years) in roles such as Digital Transformation Manager, Business Process Improvement Specialist, or Technology Consultant.
  • Strong track record in process optimisation, CRM and ERP systems, supply chain management, and data analytics, with the ability to collaborate across departments and with external partners.
  • The candidate should have the capability to identify opportunities for improvement, implement innovative solutions, and lead cross-functional teams in creating a more efficient, data-driven, and customer & employee centric organisation.
  • Educational background in Computer Science, Information Systems, Business Administration, or a related field. An advanced degree (eg MBA with a technology focus) is a plus.
  • Certifications in relevant areas such as Project Management (PMP), Agile methodologies (Scrum Master), Six Sigma, or specific technology platforms (e.g., Salesforce, Microsoft Dynamics) are desirable.
  • Demonstrable knowledge and experience in applying artificial intelligence (AI) technologies within business operations. This includes understanding AI concepts, tools, and their practical applications to drive business improvements and innovation.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Industries
  • Services for Renewable Energy
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