Business Process Improvement Analyst

2 weeks ago

Penang, Malaysia TechTarget, Inc. Full time

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you'll collaborate and grow alongside some of the industry's most respected experts. You'll work with leading brands and be exposed to the "next big things". You'll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We're a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We're traded on Nasdaq and we're also part of Informa Plc, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

  • Trusted information that shapes the industry and informs investment
  • Intelligence and advice that guides and influences strategy
  • Advertising that grows reputation and establishes thought leadership
  • Custom content that engages and prompts action
  • Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices.

We are currently recruiting for a Business Process Improvement Analyst within the Operational Excellence team sat in the Transformation Management Office (Operations) who will be based in Penang. In this role you will be working closely with the Operational Excellence Programme Manager to support the rollout of Digital Business Process Management alongside other Operational Excellence activity across the Business. This role will have a particular focus on compliance processes and tracking in line with our current business objectives.

The Business Process Improvement Analyst's purpose is to support Continuous Improvement activity across Informa TechTarget and specifically support the rollout of our digital business process management system, Nintex Promapp.

You will have a passion for process management and enjoy collaborating with colleagues across the business sharing best practices and ensuring high-quality outputs. You will also have the opportunity to support project and program work being delivered by the Operational Excellence team.

Key Areas of Responsibility & Accountability

As a Business Process Improvement Analyst, you will ensure the delivery of the following key objectives:

  • Take an active role in delivering our digital business process management strategy, using knowledge of process documentation and standardization
  • Carry out ingestion of processes into Nintex Promapp, with a focus on compliance processes
  • Establish process control, governance and tracking for compliance processes
  • Support colleague onboarding and training, including running the helpdesk for Nintex Promapp
  • Use the process framework to manage process control and identify gaps to be filled
  • Engage with stakeholders across the business to help them with DBPM and process documentation best practice
  • Use Lean Six Sigma tools and methodology to support other improvement activities, such as rapid improvement events, workshops, process control and metrics
  • You will work using Kanban to pick up varied tasks that support project and program work led by others in the OpEx team, such as process data analysis, process mapping and VoC interpretation
  • Create and maintain business process workflow documentation and deliver standardization, best practices, methods, and procedure documentation.
  • Contribute to the continuing evolution and refinement of business/operational processes to optimize quality, timeliness, efficiency, and cost-effectiveness of research execution and delivery.

What You Will Produce:

  • Business process workflow documentation, best practices, methods & procedures, focused on compliance
  • Key operational metrics, KPI, and business analysis reports to aid in continuous improvement initiatives
  • Business Process Maps to agreed standard
  • Process governance, tracking and controls focused on compliance
Qualifications
  • Experience of creating process documentation or Standard Operating Procedures (SOPs)
  • Experience of mapping processes
  • Someone who enjoys working as part of a team but is a self-starter
  • Proactive with excellent attention to detail
  • A drive and passion for continuous improvement
  • An analytical approach to tasks and activity
  • Self-awareness and a willingness to continually develop
  • English as a working language
Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

  • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
  • Broader impact: take up to four days per year to volunteer, with charity match funding available too
  • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
  • A flexible range of personal benefits to choose from, plus company funded private medical cover
  • Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more
  • Recognition for great work, with global awards and kudos programmes
  • As an international company, the chance to collaborate with teams around the world

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

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